Support Billing Set Up Automatic Payments

Introduction

Make paying the bills a little easier - set up automatic monthly payments for your Comcast bill and never worry about missing a bill again.

Set up Automatic Payments

Through My Account, customers can set up recurring payments from a checking account, savings account or credit card.

Note: Some markets do not allow recurring payments - this option will not be available in those markets.

  1. Select the Set up automatic payments button at the bottom of the Overview page. (You can also click the Set up automatic payments link on the Billing & Payments page.)
     Set up automatic payments button
     
  2. Choose a payment method.
    Screen displays options for automatic payment methods.
     
  3. Enter the bank/credit and billing information and click Continue.
    • You will also be asked for the three-digit Card Verification Value (CVV) that appears on the back of your credit card. (The CVV on American Express-branded cards is four digits and appears on the front.)
      Screen displays fields for card number, expiration date, cardholder's name and address.
       
  4. Accept the Automatic Payment Terms & Conditions and click Continue.
    Screen displays terms and conditions and checkbox for accepting them.
     
  5. Confirmation is displayed. Choose the Ecobill preference and click Confirm.
    Screen confirms automatic payment information, offers option to enroll in Ecobill.
     
  6. Accept the Terms & Conditions for paperless bills (if selected) and click Continue.
  7. A confirmation message appears:
    • A 45-day confirmation message will be shown if you choose a bank account payment method.
      Message that automatic payment may take 45 days to begin.
       
    • If you choose a credit card payment option, the confirmation message will be tailored to the credit card used, i.e., My Account will inform you which billing cycle automatic payments will begin on. Since automatic payments will not start with the current bill, a link to the one-time payment option is also listed on the confirmation page.
      Screen confirms when automatic payments will begin, displays credit card information and offers one-time payment option.
       
  8. Click I'm done.

Manage or Change Billing Information for Automatic Payments

  1. Select the Manage automatic payments button on the Overview page. (You can also click the Set up automatic payments link on the Billing & Payments page.)
    Note: If you choose to change or cancel a credit card as the automatic payment method, you will not be allowed to do so on the actual bill due date because the payment is already being processed.
    Manage automatic payments button
     
  2. Choose Change payment info.
    Screen offers buttons to change or stop automatic payments.
     
  3. Choose a payment method.
    Screen offers options for source of payment to be changed/stopped.
     
  4. Enter the bank/credit and billing information and click Continue.
    Note: You will also be asked for the three-digit Card Verification Value (CVV) that appears on the back of your credit card. (The CVV on American Express-branded cards is four digits and appears on the front.)
    Screen displays fields for bank account holder's name, bank routing number, and bank account number.
     
  5. Accept the Terms & Conditions and click Continue.
  6. Confirmation is displayed. Click Confirm.
    Screen displays Comcast account and bank account information, confirms monthly payments.
     
  7. Click I'm done. Please note that certain messaging will be displayed based upon the payment method you select and the balance of your account. Changing to a credit card will display the messaging below:

     No account balance:

    No account balance

    Account balance remaining:

    Account balance remaining
To cancel automatic payments:
  1. Select the Manage automatic payments button on the Overview page. (You can also click the Set up automatic payments link on the Billing & Payments page.)
  2. Click Stop my automatic payment, then click Yes, stop automatic payments when the confirmation message appears.
    Message requests confirmation of stopping automatic payments.
     
  3. To finish, click I'm done. Or click Set up automatic payments again if you selected this option in error.
    Message confirms that automatic payments have been stopped. It asks if the customer would like to set up automatic payments from another account.

     

Find this article at:

http://customer.xfinity.com/help-and-support/billing/setting-up-auto-payments/