Leanr how to cancel an ordered Pay Per View event prior to the event date.
Cancel an Event Ordered Through Your Set-Top Box
Note: Instructions may vary depending on your On-Screen Guide, but the basic Pay Per View functions should remain the same. View your guide for more details.
If you have ordered a Pay Per View event through your set-top box, follow these steps to cancel the event via your set-top box:
- Find the event you ordered through the guide and press OK/Select on your remote.
- Using the remote, scroll to the right and select Buy.
- Scroll down to Don't Order and press OK/Select.
- This will cancel your order and you will receive a confirmation screen that says ORDER CANCELED.
Cancel an Event Ordered Online or by Phone
If you have ordered a Pay Per View event online or by phone, please contact us to cancel the event.