Support XFINITY TV X1: Enable Video Description

Introduction

This article provides instructions on how to enable video description using the XFINITY on the X1 Entertainment Operating System On-Screen Guide.

For information on voice guidance, see X1 Talking Guide: The Voice Guidance Feature.

Find out how to get access to Comcast's Accessibility services with X1.

Enable Video Description Using the Transport Bar

The fastest way to turn video description on or off on X1 is via the transport bar.

  1. While watching full-screen video, press the down arrow on your XFINITY remote. The transport bar will pop up on the lower third of the screen.
  2. Press the right arrow twice to highlight the video description on/off option on the screen.
  3. Press OK to turn video description on or off.
    Full-screen video displays video description option turned on.
     

Enable Video Description via the Accessibility Settings Menu

  1. Press the xfinity button on the remote control from any screen to bring up the X1 main menu. The xfinity button is rectangular and is located above the up arrow key.
  2. Use the xfinity button or the up/down arrow buttons to navigate to the Settings menu, represented by the "gear" icon on the right-hand side of the menu. Press the OK button in the center of the arrow keys to enter the menu.
    The Settings menu is reached by navigating to the gear icon at the lower right of the X1 Guide's Main Menu.
     
  3. Once in the Settings menu, use the arrow buttons to navigate to Accessibility Settings. Press OK to select it.
    The Accessibility Settings are reached from the left-hand side of the Settings menu, the second item from the top.
     
  4. From Accessibility Settings, use the arrow buttons to navigate to Video Description. Press OK to toggle video description On or Off.
    The Video Description option is reached from the left-hand side of the Accessibility Settings menu, the second item from the top.
     
  5. You can now press Exit to return to viewing your program. If the program has a video description track, you will now hear video description.
    • Note: You won’t hear video description when a commercial is being broadcast. You also may not hear video description during scenes primarily featuring dialogue, since there may not be much on-screen action to describe.
  6. To turn off video description, simply repeat these steps from the Accessibility Settings menu.

As you browse the guide on your TV, the information for each program will note whether video description is available, indicated by the video description logo:
Video Description logo

If enabled, voice guidance will announce the availability of video description as you explore the program’s information in the guide.
X1 Programming Guide screen
 

Find this article at:

http://customer.xfinity.com/help-and-support/cable-tv/enable-video-description-on-x1/