Support XFINITY TV If you forget your Pay-Per-View or Parental Codes PIN


Forgot your Pay-Per-View or Parental Code PIN (Personal Identification Number)? No problem. Just follow the directions below.

What to do

If you forgot your online Parental Controls PIN (for accessing content on the XFINITY TV Go website):

  1. Sign in to My Account as the primary user.
  2. Click Users & Preferences.
  3. In your user tab, click XFINITY TV Online Parental Controls.
  4. You will be asked to enter your password. Click I forgot my PIN.
  5. A window will appear to confirm that your Parental Control PIN will be emailed to the primary user’s email address.

If you forgot your set-top box Parental Controls PIN or your Pay-Per-View PIN, you must contact us to reset the PIN(s). After the PINs are reset, you'll be able to select your new PINs.

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