Support XFINITY TV Closed Captioning Assistance


We're happy to help with all your Closed Captioning needs.

Closed Captioning Support

Closed Captioning support is available via Help & Support FAQs, including How to Enable Closed Captioning on Different TVs and Comcast Devices. Additional help is available via:

  • Forums
  • Email
  • Phone (1-800-266-2278)
  • Fax (215-286-4700)

Comcast Customer Service supports TTY/TDD. Hearing /Speech Impaired should call 711 for Customer Service.

Help by Mail

To inquire about the status of a written Closed Captioning complaint, please contact:
N.W. Patel
Closed Captioning Office
1701 John F. Kennedy Blvd.
Philadelphia, PA 19103-2838 Email:
Fax: (215)-286-4700
Call: (215)-286-8000

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