Support XFINITY TV How to Check for a Comcast Service Outage


If your services are out due to a major storm, or if you see an outage showing in your area via My Account or when viewing the status of your set-top box, it means we are already aware of the problem and are working to resolve it as quickly as possible.

How to Check for an Outage

There are five easy ways that you can check for a Comcast service outage at any time.

Troubleshoot Problems With Your Service

If there are no reported outages, but you are having problems with your service:

For more tips on what to do if your service is out, see What to Do if Your Cable or Internet is Out.

For more information on this topic, please visit our Help and Support Forums.

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