Support XFINITY TV X1: Using the XFINITY My Account App


This article explains how to access My Account on your set-top box for XFINITY on the X1 Entertainment Operating System.

Access from Settings

Press MENU on your remote, and select the Settings icon.
X1 guide menu screen shows Settings icon highlighted at top right.

My Account will be the first option listed. Press the OK button.
On the X1 Settings screen, My Account is the first option at the top.

Access from Apps Menu

The icon for the XFINITY My Account app appears in the Dashboard Apps section of the Apps menu. To select it, highlight it and press OK on your remote control.
The Applications screen is displayed and XFINITY My Account app is highlighted.

XFINITY My Account displays a landing screen that contains a series of tiles representing relevant account and services information. The following three tiles will display different information based on the status of your service:

  • Account Details
  • Billing
  • Appointments
    The Apps My Account screen with Account Details highlighted.
  • For example, the Billing tile message changes based on the status of your bill: No Payment Due, Balance Due, Past Due, etc.
  • If you have an appointment scheduled, the Appointments tile displays the date and time of that appointment. Click on the tile to reveal additional details about your appointment.

Password Protecting My Account

Initially, My Account is made available to everyone in your household using the Apps or Settings menus. This means that all account information is displayed to anyone using the app on your set-top box. If you wish to limit access to My Account information, you can use the X1 Preferences Portal to enable a security PIN for the app. When enabled, you must enter the Apps PIN in order to be able to access the app on the set-top box.

To access the X1 Preferences Portal:

  1. Go to
  2. Log in with your XFINITY username or email and password.
  3. Select TV App Settings from the Settings tab.
  4. Move the slider next to the My Account app to the right to access and create your PIN.
    The Limit Access to Apps on Your TV menu displays options for the My Account app and the Voicemail app with sliders to enable PIN.

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