Support XFINITY TV X1: Using the XFINITY My Account App


This article explains how to use the XFINITY My Account app on your set-top box for XFINITY on the X1 Entertainment Operating System.

Launching the Application

The icon for the XFINITY My Account app appears in the Dashboard Apps section of the Apps menu. To select it, highlight it and press OK on your remote control.
The Applications screen is displayed and XFINITY My Account app is selected.

The XFINITY My Account app displays a landing screen that contains a series of tiles representing relevant account and services information. The tiles are displayed depending on the current date and time, and in a way that’s customized to you! Possible tiles displayed include:

  • Account Details
  • Billing
  • Outages
  • Appointments
  • Help & Support
    My Account app displays with Account Details tile selected

Password Protecting the App

Initially, the XFINITY My Account app is made available to everyone in your household using the Apps menu. This means that all account information is displayed to anyone using the app on the set-top box. Should you wish to limit access to the app and its information, you can use the X1 Preferences Portal to enable a PIN challenge for the app. When enabled, you must enter the Apps PIN in order to be able to access the app on the set-top box.

To access the X1 Preferences Portal:

  1. Go to
  2. Log in with your XFINITY username or email and password.
  3. Select TV App Settings from the Settings tab.
  4. Move the slider next to the My Account app to the right to access and create your PIN.
    The Limit Access to Apps on Your TV menu displays options for the My Account app the Voicemail app with sliders to enable PIN.

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