This article explains how to use the XFINITY My Account app on your set-top box for XFINITY on the X1 Entertainment Operating System.
Launching the Application
The icon for the XFINITY My Account app appears in the Dashboard Apps section of the Apps menu. To select it, highlight it and press OK on your remote control.
The XFINITY My Account app displays a landing screen that contains a series of tiles representing relevant account and services information. The following four tiles will display different information based on the status of your service:
- Account Details
For example, the Billing
tile changes messaging based on the status of your bill: No Payment Due, Balance Due, Past Due, etc.
tile displays appropriate messaging based on whether or not there are any known service outages in your area. In the event of an outage, you can click the tile to reveal additional details.
If you have an appointment scheduled, the Appointment
tile displays the date and time of that appointment. Click on the tile to reveal additional details about your appointment.
Password Protecting the App
Initially, the XFINITY My Account app is made available to everyone in your household using the Apps menu. This means that all account information is displayed to anyone using the app on the set-top box. Should you wish to limit access to the app and its information, you can use the X1 Preferences Portal to enable a PIN challenge for the app. When enabled, you must enter the Apps PIN in order to be able to access the app on the set-top box.
To access the X1 Preferences Portal:
- Go to http://xfinity.com/profile.
- Log in with your XFINITY username or email and password.
- Select TV App Settings from the Settings tab.
- Move the slider next to the My Account app to the right to access and create your PIN.