Support XFINITY TV X1: DVR Service Overview


A Digital Video Recorder, or DVR, is a simple way to watch your favorite shows. It lets you record any TV program and watch it when it is convenient for you. It also allows you to rewind and fast-forward live TV, pause a show, or even create your own instant replays.

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General X1 DVR Information

Record Up to Six Shows at Once: With one X1 DVR, record up to six shows at once*, and start a show in one room and finish in another with multi-room DVR functionality. Set recordings, play back shows, delete and manage recordings from all your X1 devices or remotely via the XFINITY TV Remote app. Plus, access all of your recordings or prioritize your series by selecting Saved on the XFINITY menu. If you have more than one X1 DVR, you can record more shows simultaneously.

Fast Forward and Rewind: The X1 DVR offers Fast Forward and Rewind in four different speeds. You can also press the Page Up and Page Down keys to skip ahead or back in five-minute intervals, which is helpful when you are trying to find the end of a show.

*Note: The Pace XG1 v1 can only record up to four shows at once. Customers with a Pace XG1 v1 who would like to have a device that supports six tuners can request one via Self Installation Kit.

Scheduled Recordings

Schedule Recordings: There are many options to schedule DVR recordings. You can use the set-top box and remote control to directly set your DVR recordings. You can also schedule your DVR recordings from XFINITY TV Go or the XFINITY TV Remote app when you are on the go or away from home. To get started, see X1: Record a Program.

Episode/Series Recordings: The default option is to record only the episode of the program that you have selected. If the program is part of a series, such as a comedy, drama or recurring news or sports program, you also have the option to record the series. To record a series, see X1: Record a Series.

Recording Start Times: The DVR is synced with the TV Listings. If a network starts a program a minute earlier than the on-screen program guide's scheduled time, the DVR will miss that first minute, unless you program the DVR to start a minute early. Start times may be adjusted on the Record Options screen. See X1: Modify the Recording Time of a Program.

View Recordings: To view your scheduled recordings, go to the Scheduled section in your Saved menu. This section will show you what's scheduled to record by day. Select the day you want to review and press OK to see programs and series that will record.

Scheduling Conflicts: If you set up more than your maximum recordings that air at the same time, you may be presented with a conflict notification. You can choose to record your new program and cancel the lowest priority program or just cancel the new recording request. The recording should also display an icon to indicate it will not record in the guide or program information. You can always see what will record in your Scheduled Recording list under the Saved menu. For more details, see X1: Manage the Priority of a Program.

Power Outage Information: In the event of a power outage, only the recordings scheduled to record while the power was out will be affected. In this instance, you may see one or more segments recorded, as your DVR will attempt to record before and after the power outage. All recordings saved prior to the power loss are preserved, as well as future scheduled recordings.

Stored Recordings

Storage Capacity: Currently, the X1 DVR can record a maximum of 60 hours of HD programming or 300 hours of SD programming. The combined total hours you can save will vary depending on the proportion of HD and SD programming you save. If you have more than one X1 DVR, you will have more storage capacity.

Keep Your Recordings: You can keep your recordings for up to one year, but you may need to erase some recorded programs from time to time in order to make room for new ones. You can change the recording option to For 1 Year if you want to be able to watch them over and over again.

Deleted Recordings

Automatically Erase Recordings: The X1 DVR will automatically erase programs when space is needed. The DVR will delete the oldest recordings first. However, you can change the recording option to save For 1 Year.

Delete Recordings: You can delete recordings by going to the Saved section and navigating to Recordings. Deleted recordings are located within the Recordings section - they can be found in the last row on the page. For more details, see X1: Delete a Recording.

Recover Deleted Recordings: If you accidentally deleted a recording, no problem! Check the Deleted option in your X1 DVR. Select the recording you wish to recover and select Recover to move it back to your recordings or select Delete Now to permanently delete it. See X1: Recover a Recording.

What Your X1 DVR Will And Will Not Record

Your X1 DVR will record the following:

  • Dolby Digital 5.1: As long as the program is being broadcast in Digital Audio, the DVR will record the digital audio portion.
  • 3D Programs: As long as the program is being broadcast in 3D, the DVR will record the 3D portion.
  • Music Channels: Yes, you can record and play back music channels.

Your X1 DVR will not record the following:
  • XFINITY On Demand Programming: Unfortunately, XFINITY On Demand programs cannot be recorded by the DVR. Keep in mind that XFINITY On Demand programs are available to watch over a specified period and can start anytime you choose.
  • On-Screen Program Guide, Audio Volume Changes or Anything Else That Appears on the Screen When Using the Remote Buttons: The DVR will only record video and audio of the program you are recording.

Parental Controls And Your X1 DVR

The DVR will record the program regardless of the Parental Control settings. However, if a recorded program has a Parental Control lock, you will not be able to see or hear it without first entering your Locks PIN.

Need additional help with Parental Controls? See X1: Parental Controls - Set up Locks PIN and Turn Parental Controls On/Off for more information.

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