Support Home Control XFINITY Home - Control: Getting Help with Your Devices

Introduction

Learn about the home automation devices in your XFINITY Home - Control system and where you can get the help you need to make your system work for you.

XFINITY Home - Control Devices

XFINITY Home Hub

The device that makes it all possible, the Hub is the communication gateway connecting all of your XFINITY Home devices. It allows you to control cameras, thermostats, motion detectors and more.
XFINITY Home Hub

Need to install and activate your Hub? See XFINITY Home - Control: Installing and Activating Your Hub.

Having trouble with your Hub? See XFINITY Home - Control - Troubleshooting Your Hub.

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Cameras

Want to keep an eye on things while you’re away? Get live video monitoring inside and outside your home with Indoor, Indoor/Outdoor and Outdoor Cameras that you can monitor from your Web Portal or the XFINITY Home Mobile app. Equipped with night vision, the weather resistant Indoor/Outdoor and Outdoor Cameras allow you to keep an eye on your home around the clock and under all conditions.
XFINITY Home Indoor Camera.

Our Enhanced Video Monitoring (EVM) service lets you create rules to automatically take pictures and video clips. (For more information, see XFINITY Home - Control: Managing Rules and Modes.) You can access your saved pictures and videos from your Web Portal (see XFINITY Home - Control: Managing Video Clips and Pictures in Your Web Portal), the XFINITY Home Mobile app (see XFINITY Home - Control: Getting Started with the XFINITY Home Mobile App) and the XFINITY Home application on compatible XFINITY on the X1 Entertainment Operating System set-top boxes. To learn more about EVM, call 1-800-XFINITY.
XFINITY Home Indoor/Outdoor Camera.

Need help pairing and installing your Camera? See XFINITY Home - Secure: Pairing and Installing a Camera.

Need to reset your Camera? See XFINITY Home - Control - Resetting Your Camera.

Having trouble with your Camera? See XFINITY Home: Camera Troubleshooting.

Want to mount your Camera outside? See XFINITY Home - Control: Tips for Mounting a Camera Outside.
XFINITY Home Outdoor Camera.


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Thermostats

With an XFINITY Home Thermostat, you can use your Web Portal to control the temperature of your home and create an energy-efficient heating and cooling schedule (see XFINITY Home - Control: Managing Thermostat Schedules), which can save you up to 10% on your energy bills.* While you’re away, use your Web Portal or the XFINITY Home Mobile app (see XFINITY Home: Managing Your Thermostat from the XFINITY Home Mobile App) to adjust the Thermostat so that your home is just right when you return.
XFINITY Home Thermostat.

Need help installing your Thermostat? See XFINITY Home - Control: Installing Your Thermostat.

Need help pairing your Thermostat? See XFINITY Home - Control: Pairing Your Thermostat.

Need help creating or managing a Thermostat schedule? See XFINITY Home - Control: Managing Thermostat Schedules.

Having trouble with your Thermostat? See XFINITY Home: Troubleshooting Your Thermostat.

Need to replace a Thermostat battery? See XFINITY Home: Replacing the Batteries in Your Devices.

* Actual energy savings may vary based on usage and other factors. Visit http://energy.gov/energysaver/articles/tips-programmable-thermostats for details.

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Lighting/Appliance Controllers and Outlet Controllers

Lighting/Appliance Controllers and Outlet Controllers allow you to monitor and control connected lights and small appliances while you’re away from home. Left your coffee pot on? No worries! Use your Web Portal or the XFINITY Home Mobile app (see XFINITY Home - Control: Getting Started with the XFINITY Home Mobile App) to turn it off from an Internet-connected computer, tablet or smartphone.
XFINITY Home Lighting Controller.

Did You Know? Three controllers are supported by XFINITY Home: Lighting Controller (300W), Lighting/Appliance Controller (480W) and Outlet Controller (480W). Make sure to choose a controller with the correct wattage rating for the device or appliance you want to control.
XFINITY Home Outlet Controller.

Need help installing your Controller? See XFINITY Home: Installing Your Lighting/Appliance Controller or Outlet Controller.

Need help pairing your Controller? See XFINITY Home - Control - Video Overviews About your Devices and Systems.

Having trouble with your Controller? See XFINITY Home: Troubleshooting Your Outlet Controller.

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Light Switches

XFINITY Home Light Switches let you control lights in your home from your Web Portal or the XFINITY Home Mobile app. (For more information, see XFINITY Home - Control: Getting Started with the XFINITY Home Mobile App.) Create an energy-efficient lighting schedule, so you can save on your energy bill and never wonder if you’ve left the lights on again!
XFINITY Home Light Switch.

Professional installation of Light Switches is required for XFINITY Home - Secure customers. Call 1-800-XFINITY to schedule an appointment.

Need help pairing your Light Switch? See XFINITY Home - Control - Video Overviews About your Devices and Systems.

Having trouble with your Light Switch? See XFINITY Home: Troubleshooting Your Light Switch.

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Door/Window Sensors

Door/Window Sensors monitor when your doors and windows are opened and closed. Set rules (see XFINITY Home - Control: Managing Rules and Modes) to get real-time text and email alerts to make sure your kids get home safely or know when the dog-walker is coming and going. Manage your Sensors in your Web Portal or the XFINITY Home Mobile app (see XFINITY Home - Control: Getting Started with the XFINITY Home Mobile App).
XFINITY Home Door/Window Sensor: Sercomm SZ-DWS04.

Need help installing your Door/Window Sensor? See XFINITY Home - Control: Installing Your Door/Window Sensor.

Need help pairing your Door/Window Sensor? See XFINITY Home - Control: Pairing Your Door/Window Sensor.
XFINITY Home Door/Window Sensor: Visonic MCT-340 SMA.

Having trouble with your Door/Window Sensor? See XFINITY Home: Troubleshooting Your Door/Window Sensor.

Need to replace a Door/Window Sensor battery? See XFINITY Home: Replacing the Batteries in Your Devices.
XFINITY Home Door/Window Sensor: Visonic MCT-320 SMA.

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Motion Sensors

With Motion Sensors, you can get alerts when there’s unexpected movement in your home, such as motion in your living room when the house should be empty. Manage your sensors in your Web Portal or the XFINITY Home Mobile app (see XFINITY Home - Control: Getting Started with the XFINITY Home Mobile App).
XFINITY Home Motion Sensor: Visonic K9-85.

Need help installing your Motion Sensor? See XFINITY Home - Control: Installing Your Motion Sensor.

Need help pairing your Motion Sensor? See XFINITY Home - Control: Pairing Your Motion Sensor.

Having trouble with your Motion Sensor? See XFINITY Home - Control: Troubleshooting Your Motion Sensor.

Need to replace a Motion Sensor battery? See XFINITY Home: Replacing the Batteries in Your Devices.

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Water Detectors

Help prevent costly water damage if there’s a flood or leak in your home with Water Detectors. Get water detection alerts and monitor your Detectors in your Web Portal or the XFINITY Home Mobile app (see XFINITY Home - Control: Getting Started with the XFINITY Home Mobile App).
XFINITY Home Water Detector: Visonic MCT-550 SMA.

Need help installing and pairing your Water Detector? See XFINITY Home - Control: Video Overviews About your Devices and Systems.

Having trouble with your Water Detector? See XFINITY Home - Control: Troubleshooting Your Water Detector.

Need to replace a Water Detector battery? See XFINITY Home: Replacing the Batteries in Your Devices.

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Find this article at:

http://customer.xfinity.com/help-and-support/home-control/devices-help/