Support Home Control XFINITY Home - Control: Managing Rules and Modes

Introduction

Learn how to use your XFINITY Home Web Portal to manage rules and modes to maximize the value of your XFINITY Home - Control system.

What You'll Need


Difficulty
Easy

What Do You Want to Learn About?

How Rules and Modes Work Together

A rule is a customized command that tells your XFINITY Home system to automatically perform one or more actions.

  • Schedule rules tell your system to take action at regular times throughout the day or on a day-to-day basis.
  • Event rules tell your system to take action based on activity in your home.
  • Non-event rules tell your system to take action when an expected activity in your home doesn't happen.

Modes let you group rules so that you can activate multiple rules all at once. The four modes represent common circumstances in your home: you're at Home, you're Away from home, it's Night or you're on Vacation.

Want an Example?
Let's say you're going on vacation. While you're gone, you want your lights to turn on at 6:00 PM each day and turn off at 11:00 PM. And if your front door opens, you want a neighbor to get a text message so he or she can stop by and check things out. There are a few different ways you could set this up, but here's a simple one:
  1. Create a rule to turn on your lights at 6:00 PM and turn them off five hours later and assign it to Vacation mode.
  2. Create a rule to send your neighbor a text message if your front door opens and assign it to Vacation mode.

When you activate Vacation mode, both rules will be activated. You can create as many rules as you need for what you want your system to do during Vacation mode.

You can also use the same rule in multiple situations because each rule can apply to as many modes as you'd like. So, if you want your neighbor to get a text when your front door opens anytime you're away from home, you can assign that rule to both Vacation and Away modes.

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Viewing Existing Rules

  1. Sign in to your Web Portal (see XFINITY Home: Accessing the XFINITY Home Web Portal or Mobile App).
  2. In the Rules & Modes menu, select Rules & Modes.
    XFINITY Home Web Portal - Rules & Modes Menu.
     
  3. The Rules & Modes page lists your existing rules.
    XFINITY Home Web Portal - Rules & Modes Page.

    Note: If you select a mode in the Filter By drop-down list, the list will include only the rules assigned to that mode.

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Adding a Rule

Did You Know?
If you want to create a rule to schedule your Thermostat(s), try using the Thermostat Scheduler instead! (See XFINITY Home - Control: Managing Thermostat Schedules.)

  1. On the Rules & Modes page (see Viewing Existing Rules), click Add a Rule.
    XFINITY Home Web Portal - Rules & Modes Page.
     
  2. Select the type of rule you want to create.
    XFINITY Home Web Portal - What Kind of Rule? pop-up.
     
  3. The page expands to show the fields used to define type of rule you selected. Complete the fields.
  4. When you're done, click Save. That's it! Your new rule appears in your rules list.

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Changing a Rule

  1. On the Rules & Modes page (see Viewing Existing Rules), click the pencil icon next to the rule you want to change.
    XFINITY Home Web Portal - Rules & Modes Page.
     
  2. If the rule you selected to change is a Thermostat schedule (the house icon appears in front of the rule name), follow the instructions in XFINITY Home - Control: Managing Thermostat Schedules. Otherwise, on the Edit a Rule page, make your changes to the rule fields.
  3. When you're done, click Save. That's it! You changed the rule.

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Enabling or Disabling a Rule

On the Rules & Modes page (see Viewing Existing Rules), the ON/OFF toggle button next to a rule indicates whether the rule is enabled or disabled.

  • When the toggle is ON, the rule is enabled. The rule is active and runs according to its definition.
  • When the toggle is OFF, the rule is disabled. The rule will not run at its scheduled time or in response to a system event. For example, if you have a rule to turn off your lights in Night mode and you disable that rule, your lights won't turn off when you activate Night mode.

Click the ON/OFF button next to a rule to change its current state.
XFINITY Home Web Portal - Rules & Modes Page.

Did You Know?
You can also enable or disable rules from the XFINITY Home Mobile app. (For additional information, see XFINITY Home - Control: Getting Started with the XFINITY Home Mobile App.)

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Deleting a Rule

  1. On the Rules & Modes page (see Viewing Existing Rules), click the trash icon next to the rule you want to delete.
    XFINITY Home Web Portal - Rules & Modes Page.
     
  2. Click Yes to permanently delete the rule or No to keep the rule.
    • Careful! Once you delete a rule, it's gone. If you want it back, you'll need to re-create it (see Adding a Rule).
      XFINITY Home Web Portal - Rules Delete pop-up asks user "Are you sure you want to delete this Rule?" Yes and No buttons at bottom.

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Activating a Mode

You can activate a mode on any page in your Web Portal where you see this bar:
XFINITY Home Web Portal - Activate a Mode bar.

Just click the mode you want to activate. You're done!

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Find this article at:

http://customer.xfinity.com/help-and-support/home-control/manage-create-rules-help/