Support Home Control XFINITY Home - Control: Managing Video Clips and Pictures in Your Web Portal

Introduction

Learn how to manage the video clips and pictures that are taken by your XFINITY Home - Control system and then saved to your Web Portal.

Did you know? You can also access your saved pictures and videos through the XFINITY Home application on compatible XFINITY on the X1 Entertainment Operating System set-top boxes and the XFINITY Home Mobile app. (For more information, please see XFINITY Home - Control: Getting Started with the XFINITY Home Mobile App.)

What You'll Need

  • XFINITY Home - Control
  • At least one Camera connected to your XFINITY Home - Control system
  • The XFINITY Enhanced Video Monitoring (EVM) service
  • Access to your XFINITY Home Web Portal

Difficulty
Easy

Managing Video Clips and Pictures

  1. Sign in to your Web Portal. (For more information, please see XFINITY Home - Control: Managing Rules and Modes.)
  2. On the Main page, scroll down to the Saved Pictures & Videos section, then click View Saved Pictures & Videos.
    Saved Pictures & Videos section of Main page. "View Saved Pictures and Videos"  can be found in the bottom left corner.

    Did You Know? Our EVM service lets you create rules to automatically take pictures and video clips. (For more information, please see XFINITY Home - Control: Managing Rules and Modes.) You can access your saved pictures and videos here in your Web Portal, in the XFINITY Home Mobile app, and in the XFINITY Home application on compatible X1 set-top boxes. If you don't have EVM, you don't have this ability and you won't see the Saved Pictures & Videos section on the Main page. To learn more about EVM, please Contact Us. For more information on the XFINITY Home Mobile app, see XFINITY Home - Control: Getting Started with the XFINITY Home Mobile app.
     
  • Want to see a full-size version of a video or picture? Click the picture icon for the item you want to see full-size.
  • Want to access video clips and pictures outside your Web Portal? Download them! Check the box next to each item to download, then click Download. The items are saved in a zip file in the default download location for your web browser (you'll need to extract the files to view them). Make sure you download any videos/pictures you want to keep - they're only stored in your Web Portal for 30 days.
  • Want to get rid of some videos/pictures? Check the box next to each item you don't want to keep, then click Delete.
    Saved Pictures & Videos screen with options to "Download", "Delete", "Deselect All", "Select All" at top.

Find this article at:

http://customer.xfinity.com/help-and-support/home-control/manage-video-clips-and-pictures-help/