Support Home Control XFINITY Home: Troubleshooting Your Outlet Controller

Introduction

Learn what to do when you have a problem with a Lighting/Appliance Controller or Outlet Controller in your XFINITY Home system.

What You'll Need

  • XFINITY Home - Control or XFINITY Home - Secure
  • Access to the Controller and the light or appliance you’re having trouble with

Difficulty
Easy

What Problem Are You Having?

I Need to Reset My Controller

Note: These instructions should be used if you need to reset your Controller or are having one of the following issues:

  • Controller is not in pairing mode directly out of the box
  • The LED doesn't light up when the Controller is plugged in before pairing
  • The Touch Screen can’t find the Controller during pairing

To get your Controller into "pairing" mode, you need to prepare it by resetting it back to its factory defaults, even if you've just taken the Controller out of its box.
  1. On the side or front of the Controller, hold down the on/off button while you plug the Controller into an electrical outlet. Continue holding the button in until the LED lights up.
    • Not working? If the outlet is controlled by a light switch, make sure the switch is on.
  2. When the LED begins to blink, you’re ready to pair the Controller with your system.

Back to top

The System Won't Control the Appliance or Light Plugged into My Controller

  1. Make sure the light or appliance itself is turned on from its on/off switch.
  2. If it's a light that won’t turn on, check the light bulb.
  3. If the Controller is plugged into an outlet controlled by a light switch, make sure the switch is on.
  4. For a Lighting/Appliance Controller, make sure the light or appliance is plugged into the outlet on the bottom of the Controller. The outlet on the front of the Controller isn't controlled by your XFINITY Home system. It functions as a traditional outlet.
  5. Use the on/off button on the side or front of the Controller to turn on the light or appliance. If the light/appliance turns on and off, but you can't control it from the system, you'll need to reset the Controller (see I Need to Reset My Controller) and then re-pair it with your system.

Back to top

The Light Plugged into My Controller Flickers When the Switch is Turned Off

This sometimes happens when using fluorescent light bulbs. Replace the bulb with an LED or incandescent light bulb.

Back to top

Find this article at:

http://customer.xfinity.com/help-and-support/home-control/xfinity-home-control-help-with-your-appliance-controller/