Support Home Control XFINITY Home: Troubleshooting Your Light Switch

Introduction

Learn what to do when you have a problem with a Light Switch in your XFINITY Home system.

What You'll Need

  • XFINITY Home - Control or XFINITY Home - Secure
  • Access to the Light Switch you’re having trouble with

Difficulty
Easy

What Problem Are You Having?

I Can't Dim My Lights

  1. Did you set the Light Switch to dimmable when you paired it with your System?
    • For XFINITY Home - Control, go to your Web Portal and select Settings > Lights. Click the pencil icon next to the Light Switch, then select Dimmable.
    • For XFINITY Home - Secure, go to your Touch Screen and tap Settings on the Home screen. Enter your Master Keypad Code. Tap Home Devices > Lighting > Edit Lights. Tap the Light Switch. Make sure Dimmable is Yes.
  2. Make sure that you're using a dimmable light bulb in the light controlled by the Light Switch.
  3. Tap the Light Switch to turn the light on.
  4. Press and hold the top section of the Switch to begin dimming the light.
  5. When the light reaches your preferred brightness, let go of the Switch.
  6. To turn the light on or off after dimming, tap the Switch.

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The Light Flickers When the Light Switch is Turned Off

This sometimes happens when using fluorescent (CFL) light bulbs in a non-dimmable light operated by a dimmable Light Switch. Replace the bulb with an LED or incandescent light bulb.

If you don't have a dimmable light or don't want to use one, replace the Light Switch with a non-dimmable Light Switch.

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My Light Switch Doesn't Always Turn the Light On or Off

Turn the light on from the Web Portal or Touch Screen to make sure the blue LED on the Light Switch turns on.

If the LED turns on, but the light does not:

  • Check the lightbulb to make sure it's not burned out.
  • If the Light Switch is dimmable, make sure the dimmer isn't set all the way to its lowest setting (the light might be on but not appear to be).
  • Make sure you're not trying to use the Light Switch for three-way switching (where one light is controlled by two Light Switches). Three-way switching is not supported.

If the LED doesn't turn on, check your circuit breakers to make sure there is power to the Light Switch. If there is power, but no LED light, call 1-800-XFINITY for help.

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Before Pairing with the Hub, the Light Switch Won't Turn the Light On and Off

Before pairing, the Light Switch should function as a normal switch. If it doesn't, check the wiring. It may not be wired correctly.

Make sure you're not trying to use the Light Switch for three-way switching (where one light is controlled by two Light Switches). Three-way switching is not supported.

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I Need to Reset My Light Switch

  1. Remove the wall plate to expose the Light Switch.
  2. The air gap switch is a small tab at the bottom of the Switch's plastic panel. Disconnect power at the Switch by pulling out the air gap switch until it clicks.
    • Important: Make sure that the air gap switch is fully extended and that you hear the click.
      XFINITY Home Light Switch with air gap switch at its bottom.
  3. While pressing the Switch's top button, push in the air gap switch and hold it.
  4. After two seconds, the blue LED turns on. Release the button and the switch.
  5. Re-pair the Light Switch to your system.

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Find this article at:

http://customer.xfinity.com/help-and-support/home-control/xfinity-home-help-with-your-light-switch/