Support XFINITY Home XFINITY Home General Information (Houston Only)


XFINITY Home General Information

Note: This FAQ is for customers in the Houston, Texas area who purchased XFINITY Home prior to November 16, 2011. If you are a customer outside of the Houston, Texas area or purchased XFINITY Home after November 16, 2011, please click here.

XFINITY Home uses a broadband connection and cellular backup to connect to a UL-listed-and-approved central monitoring station to protect what’s important to you, 24-hours-a-day, seven days a week. Your security system is made up of several different elements:

XFINITY Home - Secure 300 Package XFINITY Home - Secure 350 Package
3 Door/Window Sensors 3 Door/Window Sensors
1 Motion Sensor 1 Motion Sensor
1 Wireless Keypad 1 Wireless Keypad
1 Keychain remote 2 Indoor/Outdoor Cameras
1 Touch Screen 1 Touch Screen
  2 Light/Appliance Controllers
  1 Thermostat

To prepare for your installation, be sure you have the following information ready:
  1. Names and phone numbers of the individuals who should be contacted in case of an emergency. These people will form your contact list and may be called by the monitoring company in the event your alarm is set off and no one is able to be reached on the premise. At the point of installation the technician will walk you through adding these contacts in the Subscriber Web Portal.
  2. Laptop/computer (if possible) with most updated software downloads.
  3. Have credit card available when installer arrives: Payment for equipment and installation.
Also, the account holder must be present at installation with access to the primary Comcast account to complete installation.

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