Support XFINITY Home XFINITY Home Information


XFINITY Home provides the next generation of home security technology to today's generation of families. You get all the features you expect from a home security system, plus, with remote connectivity, you can stay connected to your home and family whenever you need to, wherever you need to. 

Visit our website or call 1-888-223-5723 to learn more.

If you do not have XFINITY Home - Secure or a TouchScreen Controller, please click here.

What You'll Get

An in-home TouchScreen Controller, door and window sensors, a wireless keypad, and a motion detector are included in all packages to give you instant access to the next generation of home security. Features and equipment vary depending on your selected package. Please visit our website to view our features, equipment and packages. 

XFINITY Home connects to a UL-listed central monitoring station through a broadband connection with cellular backup to ensure when power is lost, you and your family are still safe.

You'll need to have the following information available during your installation:

  1. Access to primary XFINITY username account to complete installation.
  2. Names and phone numbers of the individuals who should be contacted in case of an emergency. 
Note: The account holder need not be present at installation as long as a qualified Authorized Signer is present. During installation, the Authorized Signer will have authority to make decisions regarding the location of equipment and the type of equipment installed and may execute the contract as an Authorized Signer.

Maintenance and Warranty Information

  • You can purchase a monthly warranty for a low monthly price. The monthly plan covers any service charges or hardware repairs that may arise during the life of your alarm system.
  • If you have any issues with your equipment, please contact us.

Note: XFINITY Home - Secure services require subscription to high-speed Internet service. We recommend a minimum broadband speed of 750 kbps upload/download.

Find this article at: