Support XFINITY Home Add or Update Your Alarm Permit

Introduction

It's important to keep all of your XFINITY Home information up to date. Learn how to add or update your alarm permit.

Note: This information is for all XFINITY Home customers. However, if you live in the Houston, Texas area and you purchased XFINITY Home prior to November 16, 2011, please see XFINITY Home for customers in the Houston, Texas area installed before November 16, 2011.

To Add or Update Your Alarm's Permit Number

Please follow these instructions if you are an XFINITY Home - Control customer or if you are an XFINITY Home - Secure customer using the current view of the XFINITY Home Web Portal.

  1. Log in to XFINITY Home with your primary XFINITY username and password.
  2. At the top of the page, hover over the Security drop down and select Emergency Dispatch Setup.
  3. Scroll towards the bottom of the page in the Alarm Ordinance And Permit Registration section.
  4. Click on the Alarm Permit Number field.
  5. Enter the appropriate information.
  6. Click Save.

Please follow these instructions if you are an XFINITY Home - Secure customer using the Preview version of the XFINITY Home Web Portal.
  1. Log in to XFINITY Home with your primary XFINITY username and password.
  2. From the menu bar, click on the Settings icon.
    XFINITY Home Subscriber Portal Security lists options for who should be contacted in case of emergency
     
  3. Scroll down to the Alarm Ordinance And Permit Registration section.
  4. Click on the Edit icon (pencil icon) to enter or edit your permit number and expiration date.
  5. Enter the appropriate information.
    XFINITY Home Subscriber Portal screen has fields for alarm permit number, expiration date, and central station passcode
     
  6. Click Save.

Find this article at:

http://customer.xfinity.com/help-and-support/home-security/add-or-update-alarm-list/