Support XFINITY Home XFINITY Home - Secure - Arming and Disarming Your System

Introduction

Learn how to arm and disarm your XFINITY Home - Secure system.

What You'll Need

  • XFINITY Home - Secure
  • Access to one of the following:
    • Your Touch Screen
    • The XFINITY Home Mobile app
    • Your XFINITY Home Web Portal
    • Your wireless keypad
    • Your keychain remote

Difficulty
Easy

What Do You Want to Learn About

What Are Armed Modes?

You can arm your XFINITY Home - Secure system in three modes - Arm Away, Arm Stay, and Arm Night:

Arm Away gives you time to leave the house (Exit Delay) and then activates your system, including the motion sensors. When you come home, you have time to disarm the system (Entry Delay) so you don't trigger an alarm. If you activate Arm Away and no one leaves the house using a monitored door, the system automatically switches to Arm Stay mode.

Exit Delay for Arm Away

  • If you open and shut an Entry/Exit door during the Exit Delay and then re-enter the house, the Exit Delay restarts at 120 seconds. It will only do this one time.
  • If an Entry/Exit door is left open at the end of Exit Delay, the Entry Delay immediately starts and, if the system is not disarmed, an alarm will sound.


Arm Stay is for when you are home and awake. Security features are activated as in Arm Away, but motion sensors are not (so you don't trip the alarm while you're in the house)

Exit Delay for Arm Stay
  • If you open and shut an Entry or Exit door during the Exit Delay and then re-enter the premises, the Exit Delay restarts. It will only do this one time.
  • If an Entry or Exit door is left open at the end of Exit Delay, the Entry Delay immediately starts and, if the system is not disarmed, an alarm will sound.


Arm Night is for when you go to sleep. The system is activated as in Arm Away and Arm Stay, but with no Entry Delay when you disarm the system. Motion sensors can be activated with or without an Exit Delay, depending on your setup. Typically, motion sensors are activated immediately in areas where you are not going to be, while motion sensors are delayed in places you'll pass through on your way to your bedroom.

Exit Delay for Arm Night
  • If you shut an Entry or Exit door during the Exit Delay and then re-enter the premises, the Exit Delay restarts. It will only do this one time.
  • If an Entry or Exit door is left open at the end of Exit Delay, the Entry Delay immediately starts and, if the system is not disarmed, an alarm will sound.

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Using Your Touch Screen to Arm and Disarm

Your security system status is displayed in the Security Status bar at the top of your Home screen.

Arm

  1. Tap the Disarmed Security Status bar or tap the Security icon.
    XFINITY Home Touch Screen main page.  The Security icon is has a picture of a shield on it.
     
  2. Tap the button for the Armed mode you want to activate: Arm Stay, Arm Away or Arm Night.
    XFINITY Home Touch Screen Arm System options
     
  3. To bypass individual sensors (also called "zones"), click Turn Zone Off next to the sensor you want to turn off. If you turn off a sensor, that sensor won't trigger an alarm when the system is armed. For example, if you turn off the side door sensor and then arm your system, someone entering through the side door won't trigger an alarm.
  4. Using the keypad, enter a valid keypad code. The Exit Delay begins.

Disarm
  1. On the Home screen, tap the Armed Security Status bar or tap the Security icon.
  2. Using the keypad, enter a valid keypad code. The system is disarmed.

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Using the XFINITY Home Mobile App to Arm and Disarm

Sign in to the XFINITY Home Mobile app. (For more information, see XFINITY Home: Accessing the XFINITY Home Web Portal or Mobile App.)

Arm

  1. On the Overview screen, tap the Disarmed icon.
    XFINITY Home Mobile app Overview screen.
     
  2. Tap the icon for the Armed mode you want to activate: Stay, Away, or Night.
    XFINITY Home mobile app Away armed mode screen.  Stay is on the left and has an icon of a person standing; Away is in the middle and has an icon of a person running; Night is on the right and has an icon of a moon and stars.
     
  3. Enter a valid keypad code. The Exit Delay begins.

Disarm
  1. On the Overview screen, tap the Armed icon.
  2. Enter a valid keypad code. The system is disarmed.

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Using Your XFINITY Home Web Portal to Arm and Disarm

Sign in to your XFINITY Home Web Portal. (For more information, see XFINITY Home: Accessing the XFINITY Home Web Portal or Mobile App.)

Arm

  1. On the Overview page, click Arm system.
    XFINITY Home Web Portal Overview screen
     
  2. In the Arm your system window, click the Armed mode you want to activate: Stay, Away, or Night.
    XFINITY Home Arm Your System Window Stay mode.
     
  3. To bypass individual sensors (also called "zones"), click View Zones. In the View Zones window, you can turn sensors on or off. If you turn off a sensor, that sensor won't trigger an alarm when the system is armed. For example, if you turn off the side door sensor and then arm your system, someone entering through the side door won't trigger an alarm. Click Arm System to return to the Arm your system window.
    XFINITY Home Web Portal View Zones window screen
     
  4. In the Arm your system window, enter a valid keypad code.
  5. Click Arm System. The Exit Delay begins.

Disarm
  1. On the Overview page, click Disarm System. The Disarm Your System window opens.
  2. Enter a valid keypad code.
  3. Click Disarm System.
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Using Your Wireless SMC Keypad to Arm and Disarm

XFINITY Home Wireless SMC keypad screen

Arm
Enter a valid keypad code and then press the button for the Armed mode you want to activate:

XFINITY Home SMC Keypad Arm Away icon button - image is of a person moving  Arm Away


XFINITY Home SMC Keypad Arm Stay icon button - image is of a person standing still Arm Stay


XFINITY Home SMC Keypad Lock icon button - image is of an unlocked padlock Lock Button

The lock button turns red for three seconds to indicate that the Exit Delay has started. Or, if the system is not ready for arming (a door or window may be open), the lock button flashes orange seven times.


Disarm

Enter a valid keypad code and then press the lock button.

The lock button turns green for three seconds to indicate that the system has been disarmed. There is no Entry Delay period.

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Find this article at:

http://customer.xfinity.com/help-and-support/home-security/arm-and-disarm-home-security/