Support XFINITY Home XFINITY Home: Camera Troubleshooting

Introduction

Here are the various steps to troubleshoot if nothing happens when taking a picture or the picture/video quality on the camera is poor.

Took a Picture/Video Clip and Nothing Appears on Portal

  • Wait for the picture to appear. It takes between five seconds and three minutes to complete the action and for the picture or video clip to appear on the portal.
  • If it does not appear within three minutes, refresh the browser window.
  • If the issue is still not resolved, log out and log back in to the portal.

No Picture or Video on TouchScreen/Poor Wireless Camera Strength

Option 1:

  1. Make sure the camera is plugged in to a working power outlet.
  2. Validate that the camera has an LED light on.

Option 2: If you moved the camera after it was installed, the camera may be out of range of the TouchScreen. Move the camera closer to the TouchScreen.

Option 3: Restore to factory defaults by using a non-metal object to push in the reset button located at the back of the camera and hold the reset button for 35-45 seconds.

Find this article at:

http://customer.xfinity.com/help-and-support/home-security/camera-troubleshooting/