Support XFINITY Home Simple Ways to Prevent False Alarms

Introduction

Learn how to prevent a false alarm with XFINITY Home.

Simple Ways to Prevent False Alarms

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Simple Ways to Prevent False Alarms logo

False alarms can take first responders away from real emergencies, cost you money in fines from local authorities and create a public nuisance. Keep these tips handy to prevent false alarms with your XFINITY Home system.

  1. Know your system.
    • Read the user manual to get comfortable with how your system works. Make sure everyone with a key to your home knows how to use the system properly. If you need another user manual, you can download it at XFINITY Home User Manuals.
  2. Keep your contact information current.
    • Provide at least two Call to Verify and two Call to Notify numbers that will be contacted in case of an alarm. You can set up text alerts as well.
    • It's important to save the monitoring station's phone number (1-800-633-2677) to each of the phone numbers that are listed on your account to help you identify and answer any monitoring station calls.
  3. Know your Central Station Passcode.
    • In the event of an alarm, expect a call from the Central Monitoring Station. Provide your passcode so they know it's a false alarm. Make sure everyone in your family knows your passcode.
  4. Keep areas around motion detectors clear.
    • Keep fans, heaters, plants, curtains, seasonal decorations, etc., away from motion detectors.
  5. Notify us if something changes.
    • Contact us if you remodel or think your system is not functioning properly. And tell us when you receive your permit number (where required).

Get Started

  • Read your Home Security User Manual to understand how to operate your system. If you need to download your user manual, please go to XFINITY Home User Manuals.
  • Hold a training session to make sure that everyone with a key knows how to arm, disarm and cancel the alarm.
  • Choose a passcode that's easy for you to remember, and easy for Central Monitoring Station to understand.

To Set Up, Change or Verify Your Passcode from Your Touch Screen

  1. Press Settings and enter master code.
  2. Press Advanced Settings, located near the bottom of the menu.
  3. Press Central station passcode.
  4. Press on the current passcode to change.
  5. Press Clear on the keyboard.
  6. Type in new passcode, then press Done.
  7. Press the Home button.

To Set Up, Change or Verify Your Passcode from Your Web Portal

  1. Go to www.xfinity.com/xhportal and open the Web Portal.
  2. Select the Settings icon, and scroll down to the Central Station Passcode.
  3. Click the pencil icon next to View/Edit Secret Word.
  4. Enter a four-digit Master Code and click OK.
  5. Make edits to your passcode and click Save.

To Add or Modify Phone Numbers

Provide at least two up-to-date Call to Verify and two Call to Notify numbers, including your home phone and cell phone.

  1. Go to www.xfinity.com/xhportal and open the Web Portal.
  2. Select the Settings icon and scroll down to Emergency Dispatch Setup.
  3. Click Add Contact under Verification or Notification.
  4. Click on the pencil icon to edit an existing contact.

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Find this article at:

http://customer.xfinity.com/help-and-support/home-security/cancel-a-false-alarm/