Support XFINITY Home XFINITY Home - Secure: Managing Rules

Introduction

Learn how to use your XFINITY Home Web Portal to manage rules to maximize the value of your XFINITY Home - Secure system.

What You’ll Need

  • XFINITY Home - Secure
  • Access to your XFINITY Home Web Portal
Difficulty
Easy

What Do You Want to Learn About?

What Is a Rule?

A rule is a customized command that tells your XFINITY Home system to automatically perform one or more actions. Each rule is made up of:

  • A device
  • A trigger
  • An action
  • A time
  • The Arm mode during which the rule is active (optional)

Want an Example? When the front door (device) is opened (trigger), send me a text message (action) if it is between 9:00 AM and 3:00 PM (time) and the system is Armed (Arm mode).

You can find examples of popular rules on the Automation page in your Web Portal.

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Viewing Existing Rules

  1. Sign in to your Web Portal. (See XFINITY Home: Accessing the XFINITY Home Web Portal or Mobile App for more information.)
  2. On the Overview page, click the Automation tab in the menu bar. The Automation page lists your existing rules.
    Overview page with Automation tab highlighted. Below this, existing rules are listed.

Scroll down to the Popular Rules section to see examples of the kinds of rules you can create, divided into categories such as kids, caretaking, pets and travel.

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Adding a Rule

Did You Know? If you want to create a rule to schedule your Thermostat(s), you need to use the Thermostat Scheduler instead.

  1. On the Automation page, click Create a Rule.
  2. You’ll see a group of icons for the devices in your system. Click the device that you want to include in the rule. For example, if you want your Front Door Camera to take a video every time the alarm goes off, click Cameras.

    Did You Know? Our Enhanced Video Monitoring (EVM) service allows you to create rules to automatically take pictures and video clips and save them to your Web Portal. You can also access your saved pictures and videos through the XFINITY Home application on compatible XFINITY on the X1 Entertainment Operating System set-top boxes and the XFINITY Home Mobile app. (For more information, see XFINITY Home - Control: Getting Started with the XFINITY Home Mobile App.)
    The Create a Rule page lists all available devices.
     
  3. If you have more than one of the selected type of device, click the one you want to use in this rule. For example, if you have multiple cameras, click Front Door Camera in the list of your cameras.
    Create a Rule page with type of device selected and showing all available devices of that type. "Continue" button is at the bottom of the page.
     
  4. Select the action for your rule.
    Create a Rule page with device selected and available "action" options below it. "Continue" button is at the bottom of the page.
     
  5. Select the trigger for your rule.
    Create a Rule page with "trigger" options listed. "Continue" button is at the bottom of the page.
     
  6. Select the time period when the rule should be active, or Always if it should be active all the time.
    Create a Rule page with "time period" options listed. The top option is "Always" and the bottom is "Between time." "Continue" button is at the bottom of the page.
     
  7. Name your rule and select the Arm mode and the days of the week when the rule should be active.
    Arm mode screen allows user to choose days of the week that rule is active. Blue "Save" button is at the bottom of the screen and to the right of it is "Edit" button.
     
  8. Click Save. That’s it! Your new rule appears in the rules list.
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Changing a Rule

  1. On the Automation page, click the pencil icon next to the rule you want to change.
    Automation page with existing rules listed. To the right side of each rule are toggle button, pencil icon and trash icon.
     
  2. Follow the prompts to define the rule as explained in Adding a Rule.

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Enabling or Disabling a Rule

On the Automation page, the toggle button next to a rule indicates whether the rule is enabled or disabled.

  • When the toggle is blue (right), the rule is enabled. The rule is active and runs according to its definition.
  • When the toggle is gray (left), the rule is disabled. The rule will not run at its scheduled time or in response to a system event. For example, if you have a rule to turn on your lights at sunset, and you disable that rule, your lights won’t turn on at sunset.

Click the toggle button next to a rule to change its current state.
Each existing rule has toggle button, pencil icon and trash can icon at right.

Did You Know? You can also enable or disable rules from the XFINITY Home Mobile app. (For more information, see XFINITY Home - Secure: Getting Started with the XFINITY Home Mobile App.)

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Deleting a Rule

  1. On the Automation page, click the trash icon next to the rule you want to delete.
    Automation page with existing rules listed. To the right of each rule are toggle button, pencil icon and trash icon.
     
  2. Click Delete to permanently delete the rule or Cancel to keep the rule. Careful! Once you delete a rule, it’s gone. If you want it back, you’ll need to re-create it.
    Rule Deletion confirmation screen asking "Are you sure? You're about to delete this rule. Continue to delete?" Below this are options to "Delete" or "Cancel".

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Find this article at:

http://customer.xfinity.com/help-and-support/home-security/manage-rules-and-security-zones/