Support XFINITY Home Manage Rules and Security Zones Using the XFINITY Home Web Portal

Introduction

Customizable rules allow you to take action, even when you're not home. For example, if your dog walker fails to arrive when you expect him to, XFINITY Home can send you an alert automatically.

Note: This FAQ is for all XFINITY Home - Secure customers. However, if you live in the Houston, Texas, area and you purchased XFINITY Home prior to November 16, 2011, please see XFINITY Home for customers in the Houston, Texas area installed before November 16, 2011.

We are redesigning our XFINITY Home Web Portal for XFINITY Home - Secure customers. As of June 3, 2015, there will be the option to preview the new Web Portal. Please see the instructions below and select the version that you are using, either the Current version or the Preview version.

Viewing Security Zone History - Current Version

  1. From the home page, click the drop-down menu under the Security tab.
    Security tab of the XFINITY Home Subscriber Portal with Security Zones selected.
     
  2. Select Security Zones - this allows you to view the security settings for the home.
    The security zones of the home are listed under the header Security Zones with options to turn them on/off, view the current state, or view the history.
     
  3. Click on the clock under the History header and this will display recent activity for the particular zone for the current day.
    Clicking a clock icon under the History header on the right reveals that security zone's event history.
Back to top

Viewing Security Zone History - Preview Version

  1. From the Web Portal Overview page, click on the Devices menu.
    Subscriber Portal - Devices drop-down menu is open at right.
     
  2. Under the Filter drop-down menu, select Sensors to only view your Sensor security zones, including all Door Sensors, Window Sensors and Motion Sensors and their current status.
    Subscriber Portal - sensor security zones are displayed with status of each.
Back to top

Editing Security Zone - Current Version

Note: Security zones cannot be edited in the Preview version of the Web Portal.

  1. Click Edit to bring up the editing screen.
  2. Type your change and click SAVE.
    The Security Zones screen with the name of a Security Zone in edit mode on the left.
Back to top

Turning Security Zones Off - Current Version

  1. Click the On/Off to turn off and bypass a security zone.
  2. Click on the toggle to turn it on again.
The Security Zones screen. The security zones are listed. The second column is labeled On/Off; in this column there is a slide switch to turn a security zone on or off.

Back to top

Turning Security Zones Off - Preview Version

From the Device Settings page, select the on/off toggle to turn the sensor on or off. Turning the Sensor off will prevent the alarm from being triggered if that sensor is tripped.
Device Settings page has slide switch at lower center of screen to turn sensor on or off.

Back to top

Add Rules - Current Version

  1. To add a rule, select Rules from the main screen.
    Main screen tool bar. Left to right, the options are: Main, Security, Cameras, Thermostats, Lights, History, Rules and Apps. Main is highlighted.
     
  2. Click ADD A RULE.
    The Rules tab is selected. Under Rules, there is a button on the left to Add a Rule.
     
  3. Select the type of rule and click SAVE to continue. Here are some examples of the types of rules you can create:
    • A rule based on a certain time:
      The Rules tab lists a number of user-defined rules under the heading of rules. The final rule is set to occur on Sunday mornings between 2:00 AM and 3:00 AM.
       
    • A rule based on a specific event:
      The set of criteria for creating a rule based on an event. Top to bottom, the criteria are: When My, Becomes, Do This, How Often, In Home Security Mode, Describe the Rule.
       
    • A rule based on a non-event:
      The set of criteria for creating a rule based on a non-event. Top to bottom, the criteria are: When My, Does Not, Between These Times, Do This, In Home Security Mode, Describe the Rule.
Back to top

Add Rules - Preview Version

A rule is a personalized command designed to control your XFINITY Home devices. Each rule is made up of a trigger and an action. For examples of the types of rules you can create, from your Web Portal go to the Automation page and scroll down to the Popular Rules section. There you will find examples of rules you can create based on different categories, such as kids, caretaking, pets and travel.

  1. To add a rule, select Automation from the menu bar.
  2. Click on Create a Rule.
  3. Select which device to create a new rule against. For example, if you would like your Front Door Camera to take a video every time the alarm goes off, select Cameras. Additionally, if you have multiple cameras, select which camera this rule should apply to.
  4. Follow the prompts to select the trigger and action for your rule. For example, every time the front door (device) is opened (trigger), I would like to receive a text message (action).
    Subscriber Portal - Create a Rule screen lists options for building a rule.
     
  5. Select additional details such as times and days of the week that this rule should be active (or whether it should be active all the time), and under which security mode.
  6. Click Save and your new rule will appear under the My Rules section on the Automation page.
    Subscriber Portal - screen shows options for naming rule and choosing what mode and days it is active.
Back to top

Delete Rules - Current Version

  1. Click on the trash can under the Modify column.
  2. Click YES to confirm your request or NO to exit without deleting.
Back to top

Delete Rules - Preview Version

  1. To delete a rule, click on the trash can next to the rule you would like to delete.
    Subscriber Portal - Automation screen lists rules, each having an on/off switch, a History link, and a Delete icon at right.
     
  2. Click Delete to confirm deletion or Cancel to exit without deleting the selected rule.
    Message asks user to confirm deletion of rule.
Back to top

Edit Rules - Current Version

  1. To edit a rule, click on the pencil under the Modify column.
  2. Make your changes and click SAVE to confirm change or CANCEL to exit without making the change.
    When modifying a rule you can change the set criteria for an event. Top to bottom, the criteria are: When My, Becomes, Do This, How Often, In Home Security Mode, Describe the Rule.
Back to top

Edit Rules - Preview Version

  1. To edit a rule, click on the Edit icon next to the rule you would like to edit.
    Automation screen lists rules, each with an on/off switch, History link, and delete icon at right.
     
  2. Select which fields to edit and follow the prompts to save your modification.
    Subscriber Portal - Rule editing screen allows editing of rule name as well as when the rule is active.
Back to top

Disable or Enable Rules - Current Version

  1. To enable a rule, click ON.
    The slider for a rule is set to On.
     
  2. To disable a rule, click OFF.
    The slider for a rule is set to Off.
Back to top

Disable or Enable Rules - Preview Version

  1. To enable or disable a rule, select the on/off toggle next to the rule. When the toggle is blue, the rule is enabled.
  2. When the toggle is grayed out (as shown in the rule below), the rule has been disabled. Click on the toggle to enable the rule.
    Automation screen lists rules. Each has an on/off toggle, a History icon and a Delete icon on the right.
Back to top

Contact Rules - Current Version

You can configure rules to send alerts to all listed emails or phone numbers at the time the rule is created or you can modify them later.

  1. Select the action - either Send Email or Send Text Message.
    Select the action options for the rule to send either an email or a text message.
     
  2. Choose how often alert will be sent.
    A drop-down menu allows you to select the frequency with which the alert is sent.
Back to top

Find this article at:

http://customer.xfinity.com/help-and-support/home-security/manage-rules-and-security-zones/