Support XFINITY Home Managing Keypad Codes

Introduction

Learn about the different types of keypad codes and how to use your XFINITY Home Touch Screen or Web Portal to add, change and delete Secondary Keypad Codes.

What You'll Need:

  • XFINITY Home - Secure
  • Access to your Touch Screen or Web Portal
  • Your Master Keypad Code

Can't remember your Master Keypad Code? Call 1-800-XFINITY to have it reset.

Difficulty
Easy

What Do You Want to Learn About?

Types of Keypad Codes

Master Keypad Code
An XFINITY Home - Secure system can only have one Master Keypad Code. With the Master Keypad Code, you can:

  • Arm and disarm the system
  • Cancel an alarm from the Touch Screen, Web Portal or XFINITY Home Mobile app
  • Add, change and delete Secondary Keypad Codes
  • View and change all Touch Screen settings
     
Secondary Keypad Code(s)
You can add Secondary Keypad Codes for friends and family members who only need limited access to your system. Secondary Keypad Codes cannot be used to add, change or delete other keypad codes. Only the Master Keypad Code can do that.

Three levels of access can be assigned to Secondary Keypad Codes

Standard access:
  • Can arm and disarm the system
  • Can cancel an alarm from the Touch Screen, Web Portal or mobile app
  • Can access Touch Screen settings, but can't make changes
     
Guest access:
  • Can arm and disarm the system
  • Can cancel an alarm from the Touch Screen, Web Portal or mobile app
  • Can't access Touch Screen settings
     
Arm Only access:
  • Can arm the system from the Touch Screen, Web Portal or mobile app
  • Can't disarm the system
  • Can't cancel an alarm
  • Can't access Touch Screen settings
     
Help Prevent False Alarms: Make sure your Secondary Keypad Code users know what access level they have, what they can and can't do in the system, and on which days the code is active.

Duress Code
The Duress Code is a special code that disarms your system while sending a silent alarm to the Central Monitoring Station, who will dispatch the police. This code doesn't allow access to Touch Screen settings or any other system functions. You can have one Duress Code, which you can change only from your Touch Screen.

If you need to cancel the alarm after entering the Duress Code, tell the Central Monitoring Station your Central Station Passcode (secret word). There is no special duress passcode. As in any alarm situation, if you provide the wrong Central Station Passcode to the Central Monitoring Station, they will dispatch the police.

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Accessing Keypad Codes on Your Touch Screen

  1. On the Home screen, tap the Settings icon.
    Home screen displays the Settings icon in the top right hand corner.
     
  2. Enter your Master Keypad Code.
    Master Keypad Code screen
     
  3. In the Categories menu, tap Security.
    Categories menu displays with Security as the third option from the top.
     
  4. In the Security menu, tap Manage Keypad Codes.
    Security menu displays Manage Keypad Codes as the second option from the top.

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Adding a Secondary Keypad Code Using Your Touch Screen

  1. Go to the Manage Keypad Codes screen
  2. Tap Add Keycode at the upper-right.
    Manage Keypad Codes page
     
  3. Enter the Name and 4-Digit code. Select the access level and the days of the week that you want the code to be active.
    Add Keypad Code page
     
  4. Tap Save. That's it! You created a new Secondary Keypad code.
Help Prevent False Alarms: Make sure your Secondary Keypad Code users know what access level they have, what they can and can't do in the system, and on which days the code is active.

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Changing a Keypad Code Using the Touch Screen

  1. Go to the Manage Keypad Codes screen
  2. Tap Edit next to the code you want to change.
    Manage Keypad Codes page
     
  3. On the Edit Keypad Code screen, make your changes.
    Edit Keypad Code page
     
    • If you want to change the access level (Standard, Guest, Arm Only) for a Secondary Keypad Code, you'll need to delete the code and create a new one with the access level that you want.
    • The Master Keypad Code and Duress Code are always active. You can't change the Active Days for these codes.
  4. Click Save.
Help Prevent False Alarms: Make sure your Secondary Keypad Code users know what access level they have, what they can and can't do in the system, and on which days the code is active.

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Deleting a Secondary Keypad Code Using the Touch Screen

  1. Go to the Manage Keypad Codes screen.
  2. Tap Edit next to the code you want to delete.
    Manage Keypad Codes page
     
  3. On the Edit Keypad Code screen, tap Delete User at the bottom-left.
    Edit Keypad Code page
     
  4. Tap Yes to permanently delete this Secondary Keypad Code.
    Confirm User Delete option displays with Yes or No options

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Accessing Keypad Codes on Your Web Portal

  1. Sign in to your XFINITY Home Web Portal.
  2. On the Overview page, click the Settings icon at the upper-right.
    Settings icon.
     
  3. Scroll down to the Enter keypad codes section.
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Changing a Keypad Code Using the Web Portal

  1. Go to the Enter Keypad Codes section.
  2. Click the pencil icon next to the code you want to edit.
    Enter keypad codes page
     
  3. Make your changes.
    Enter keypad codes page
     
    • If you want to change the access level (Standard, Guest, Arm Only) for a Secondary Keypad Code, you'll need to delete the code and create a new one with the access level that you want.
    • For the Master Keypad Code, you can only change the code itself.
  4. Click Save.
  5. In the Account Verification window, enter your Master Keypad Code, then click Confirm.
    Account verification page with master code box to enter code and options to confirm or cancel.
Help Prevent False Alarms: Make sure your Secondary Keypad Code users know what access level they have, what they can and can't do in the system, and on which days the code is active.

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Deleting a Secondary Keypad Code Using the Web Portal

  1. Go to the Enter Keypad Codes section
  2. Click the trash icon next to the code you want to delete. The Master Keypad Code cannot be deleted.
    Enter keypad codes page
     
  3. To permanently delete the code, enter your Master Keypad Code, then click Confirm.
    Delete Access Code page with master code box to enter code and options to confirm or cancel.
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Find this article at:

http://customer.xfinity.com/help-and-support/home-security/manage-user-codes/