Support XFINITY Home XFINITY Home: Manage Keypad Codes

Introduction

Use your Touch Screen or subscriber portal to add, edit or delete user keypad codes in your XFINITY Home system.

We are redesigning our XFINITY Home Subscriber Portal for XFINITY Home - Secure customers. As of June 3, 2015, there will be the option to preview the new XFINITY Home Subscriber Portal. Please see the instructions below and select the view that you are using, either the Current version or the Preview version. All XFINITY Home - Control customers will continue to use the Current version.


Note: This FAQ is for all XFINITY Home customers. However, if you live in the Houston, Texas, area and you purchased XFINITY Home prior to November 16, 2011, please see XFINITY Home for customers in the Houston, Texas area installed before November 16, 2011.

Add a Keypad Code from the Touch Screen

  1. From the Home screen, select the Settings widget.
    Touch Screen - the Settings widget appears fourth from left in top row.
     
  2. Under Categories, select Security, then select Manage Keypad Codes.
    Touch Screen - Security and manage keypad codes options are selected.
     
  3. When the list of users appears, select Add Keycode.
    Touch Screen - The add keycode button appears at upper right.
     
  4. Fill in the Name, 4-Digit code, Level and Active Days and click Save.
    Touch Screen Settings - Add Keypad Code screen has entry fields and buttons for days. Save and Cancel buttons at lower right.
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Edit or Delete a Keypad Code Using the Touch Screen

  1. From the Home screen, select the Settings widget.
    Touch Screen - the Settings widget appears fourth from left in top row.
     
  2. Under Categories, select Security, then select Manage Keypad Codes.
    Touch Screen - Security and Manage Keypad Codes options are selected.
     
  3. When the list of users appears, click Edit next to the code you want to edit or delete.
    Touch Screen Settings - The keypad codes are listed top to bottom; each one has an Edit button to the right.
     
  4. Make your changes and click Save.
    The Edit Keypad Code screen. Save and Cancel buttons at lower right.
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Add a Keypad Code from the Subscriber Portal - Current Version

  1. From the Security drop-down menu, select Key Pad Codes.
    • The Keypad Access Codes section displays active user's Name, Level and Valid Days.
  2. When the user list appears, click ADD ACCESS CODE.
    • Note: The Master code is required and cannot be deleted, only edited.
      Subscriber Portal - Add access code button is at top left of screen.
       
  3. Enter your master code and click OK.
    Subscriber Portal - Account Verification screen.
     
  4. Fill in the Name, Four-Digit Access Code, Level (the available levels are Standard, Guest and Arm Only), Valid Days and click SAVE to save changes or CANCEL to exit without saving.
    Subscriber Portal - Add Access Code screen. Save and Cancel buttons at lower right.
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Add a Keypad Code from the Subscriber Portal - Preview Version

  1. From the Subscriber Portal Overview page, click on the Settings wheel.
  2. Scroll down to Enter Keypad Codes and click Add Access Code.
  3. Fill out the displayed fields, including Name, Access Code, Level, and Valid Days (of the week). Click save, enter your Master Code, and click Confirm to save the new access code.
    • Note: See Types of Keypad Codes at the end of this document to determine which level of access to provide for a code.
      Enter keypad codes screen displays fields for entering access codes, Save button at bottom right.
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Delete a Keypad Code from the Subscriber Portal - Current Version

  1. From the Security drop-down menu, select Key Pad Codes.
    • The Keypad Access Codes section displays active user's Name, Level and Valid Days.
  2. When the user list appears, click on the Trash icon to the right of the code you wish to delete.
    Subscriber Portal - User list. Each entry has edit and trash icons at right.
     
  3. Enter the keypad master code and click OK to proceed or CANCEL to exit.
    Subscriber Portal - Account Verification screen.
     
  4. A confirmation message will appear. Select YES or NO.
    Subscriber Portal - Message asks user to confirm code deletion.
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Delete a Keypad Code from the Subscriber Portal - Preview Version

  1. From the Subscriber Portal Overview page, click on the Settings menu.
  2. Scroll down to Enter Keypad Codes and click on the trash can icon next to the access code you would like to delete.
    • Note: Master codes cannot be deleted.
      Enter keypad codes screen lists codes for different parties, trash can icon is at right of each (except Master code).
       
  3. Enter your Master Code and click Confirm.
    Message asks for confirmation that user wants to delete code. Master Code must be entered.
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Edit a Keypad Code from the Subscriber Portal - Preview Version

  1. From the Subscriber Portal Overview page, click on the Settings menu.
  2. Scroll down to Enter Keypad Codes and click on the edit (pencil) icon next to the access code you would like to edit.
    • Note: For the Master code, only the access code can be changed and not the valid days, name or level. All fields can be edited for all other access codes.
  3. Click Save to save changes or X to cancel.
    Enter keypad codes screen in edit mode showing editable fields. Edit icon is at right.
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Types of Keypad Codes

  • Master: You can create, edit, and delete keypad codes, as well as arm and disarm the system. You will have full access to view and change Touch Screen settings. System can only have one master keypad code.
  • Duress: You can arm/disarm system. Use of this code to disarm system will send a silent alarm to central monitoring station, which dispatches the police. You can't access Touch Screen settings. You can only have one duress code.
  • Standard: You can arm and disarm the system. You can access Touch Screen settings, but can't make any changes.
  • Guest: You can arm and disarm the system. You can't access Touch Screen settings.
  • Arm Only: You can arm the system only.
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Find this article at:

http://customer.xfinity.com/help-and-support/home-security/manage-user-codes/