Support XFINITY Home XFINITY Home - Secure: Getting Help with Your Devices

Introduction

Learn about the home automation devices in your XFINITY Home - Secure system and where you can get the help you need to make your system work for you.

XFINITY Home - Secure Devices

Touch Screen

The device that makes it all possible, the in-home Touch Screen connects all of your XFINITY Home devices and gives you instant control of your Cameras, Thermostats, Motion Detectors and more.
XFINITY Home Touch Screen.

Need help with Touch Screen apps? See Managing XFINITY Home - Secure Touch Screen Apps.

Want to know how to send an emergency alarm from your Touch Screen? See XFINITY Home - Secure: Sending an Emergency Alarm from the Touch Screen.

Want to know how to manage your Master and Secondary Keypad Codes? See Managing Keypad Codes.

Need help with a trouble message showing on your Touch Screen? See XFINITY Home - Secure: Fixing Trouble Messages.

Having trouble with your Touch Screen? See XFINITY Home - Secure: Troubleshooting Your Touch Screen.

Has your Touch Screen lost its network connection? See XFINITY Home Touch Screen Has Lost Its Network Connection.

Need to disconnect your Touch Screen or replace its battery? See Disconnecting the XFINITY Home Touch Screen Battery.

Back to top

Cameras

Want to keep an eye on things while you’re away? Get live video monitoring inside and outside your home with Indoor, Indoor/Outdoor and Outdoor Cameras that you can monitor from your Touch Screen, Web Portal or the XFINITY Home Mobile app. Equipped with night vision, the weather resistant Indoor/Outdoor and Outdoor Cameras allow you to keep an eye on your home around the clock and under all conditions.
XFINITY Home Indoor Camera.

Our Enhanced Video Monitoring (EVM) service lets you create rules (see XFINITY Home - Secure: Managing Rules) to automatically take pictures and video clips. You can access your saved pictures and videos from your Web Portal (see XFINITY Home - Secure: Getting Started with Your Web Portal), the XFINITY Home Mobile app (see XFINITY Home - Secure: Getting Started with the XFINITY Home Mobile App), and the XFINITY Home application on compatible XFINITY on the X1 Entertainment Operating System set-top boxes. To learn more about EVM, call 1-800-XFINITY.
XFINITY Home Indoor/Outdoor Camera.

Need help pairing and installing your Camera? See XFINITY Home - Secure: Pairing and Installing a Camera.

Having trouble with your Camera? See XFINITY Home: Camera Troubleshooting.

Want to mount your Camera outside? See XFINITY Home - Control: Tips for Mounting a Camera Outside.
XFINITY Home Outdoor Camera.

Back to top

Thermostats

With an XFINITY Home Thermostat, you can use your Web Portal to control the temperature of your home and create an energy-efficient heating and cooling schedule (see XFINITY Home - Secure: Managing Thermostat Schedules) that can save you up to 10% on your energy bills.* While you’re away, use your Web Portal or the XFINITY Home Mobile app to adjust the Thermostat so that your home is just the right temperature when you return. For more information, see XFINITY Home: Managing Your Thermostat from the XFINITY Home Mobile App.
Centralite Thermometer.

Need help installing your Thermostat? Call 1-800-XFINITY to schedule an appointment.

Need help pairing your Thermostat? See XFINITY Home - Secure: Pairing Your Thermostat.

Need help creating or managing a Thermostat schedule? See XFINITY Home - Secure: Managing Thermostat Schedules.

Having trouble with your Thermostat? See XFINITY Home: Troubleshooting Your Thermostat.

Need to replace a Thermostat battery? See XFINITY Home: Replacing the Batteries in Your Devices.

* Actual energy savings may vary based on usage and other factors. Visit http://energy.gov/energysaver/articles/tips-programmable-thermostats for details.

Back to top

Lighting/Appliance Controllers and Outlet Controllers

Lighting/Appliance Controllers and Outlet Controllers allow you to monitor and control connected lights and small appliances while you’re away from home. Left your coffee pot on? No worries! Use your Web Portal or the XFINITY Home Mobile app (see XFINITY Home - Secure: Getting Started with the XFINITY Home Mobile App) to turn it off from an Internet-connected computer, tablet or smartphone.
XFINITY Home Light Controller.

Did You Know? Three controllers are supported by XFINITY Home: Lighting Controller (300W), Lighting/Appliance Controller (480W) and Outlet Controller (480W). Make sure to choose a controller with the correct wattage rating for the device or appliance you want to control.
XFINITY Home Outlet Controller.

Need help installing your Controller? See XFINITY Home: Installing Your Lighting/Appliance Controller or Outlet Controller.

Need help pairing your Controller? See XFINITY Home - Secure: Pairing Your Light Switch or Lighting Controllers with the Touch Screen.

Having trouble with your Controller? See XFINITY Home - Secure: Pairing Your Light Switch or Lighting Controllers with the Touch Screen.

Back to top

Light Switches

XFINITY Home Light Switches let you control lights in your home from your Web Portal or the XFINITY Home Mobile app (see XFINITY Home - Secure: Getting Started with the XFINITY Home Mobile App). Create an energy-efficient lighting schedule, so you can save on your energy bill and never wonder if you’ve left the lights on again!
XFINITY Home Light Switch.

Professional installation of Light Switches is required for XFINITY Home customers. Call 1-800-XFINITY to schedule an appointment.

Need help pairing your Light Switch? See XFINITY Home - Secure: Pairing Your Light Switch or Lighting Controllers with the Touch Screen.

Having trouble with your Light Switch? See XFINITY Home - Control - Troubleshooting Your Light Switch.

Back to top

Door/Window Sensors

Door/Window Sensors monitor when your doors and windows are opened and closed. Set rules (see XFINITY Home - Secure: Managing Rules) to get real-time text and email alerts to make sure your kids get home safely or know when the dog-walker is coming and going. Manage your Sensors in your Web Portal or the XFINITY Home Mobile app. (For more information, see XFINITY Home - Secure: Getting Started with the XFINITY Home Mobile App.)
XFINITY Home Light Switch.

Professional installation of Door/Window Sensors is required for XFINITY Home - Secure customers. Call 1-800-XFINITY to schedule an appointment.
Visonic MCT 340 SMA Door and Window Sensor.

Having trouble with your Door/Window Sensor? See XFINITY Home: Troubleshooting Your Door/Window Sensors.

Need to replace a Door/Window Sensor battery? See XFINITY Home: Replacing the Batteries in Your Devices.
XFINITY Home Door/Window Sensor.

Back to top

Motion Sensors

With Motion Sensors, you can get alerts when there’s unexpected movement in your home, such as motion in your living room when the house should be empty. Manage your sensors in your Web Portal or the XFINITY Home Mobile app. (For more information, see XFINITY Home - Secure: Getting Started with the XFINITY Home Mobile App.)
XFINITY Home Motion Sensor.

Professional installation of Motion Sensors is required for XFINITY Home - Secure customers. Call 1-800-XFINITY to schedule an appointment.

Having trouble with your Motion Sensor? See XFINITY Home: Troubleshooting Your Motion Sensor.

Need to replace a Motion Sensor battery? See XFINITY Home: Replacing the Batteries in Your Devices.

Back to top

Water Detectors

Help prevent costly water damage if there’s a flood or leak in your home with Water Detectors. Get water detection alerts and monitor your Detectors in your Web Portal or the XFINITY Home Mobile app. For more information, see XFINITY Home - Secure: Getting Started with the XFINITY Home Mobile App.
XFINITY Home Water Detector.

Professional installation of Water Detectors is required for XFINITY Home - Secure customers. Call 1-800-XFINITY to schedule an appointment.

Having trouble with your Water Detector? See XFINITY Home: Troubleshooting Your Water Detector.

Need to replace a Water Detector battery? See XFINITY Home: Replacing the Batteries in Your Devices.

Back to top

Keychain Remote

Our Keychain Remote lets you quickly and conveniently arm, disarm and check the status of your security system. It even includes a panic button that triggers a loud siren and sends an alarm to the Central Monitoring Station for immediate police assistance.
XFINITY Home Keychain Remote.

Need help using your Keychain Remote? See XFINITY Home - Secure: Using Your Keychain Remote.
XFINITY Home Keychain Remote.

Back to top

Find this article at:

http://customer.xfinity.com/help-and-support/home-security/xfinity-home-secure-help-with-your-devices/