Support XFINITY Internet About Wireless Gateways

Introduction

The wireless gateways from Comcast provide the functionality of a WiFi router, DOCSIS 3.0 cable and voice modem in a single device.

What Can Wireless Gateways Do?

  • Create a secure wireless home network and connect your computers, laptops and other WiFi electronic products (such as game systems, tablets or mobile phones). With a wireless gateway you can also connect up to four products using a wired connection.
  • Connect two phones (or a phone and fax) to the wireless gateway, if you subscribe to two lines with XFINITY Voice service.
  • If your computer or WiFi device supports WiFi Protected Setup (WPS), you'll be able to set up a wireless network connection quickly with the press of a button.
  • The wireless gateway also handles advanced functions such as:
    • Firewall
    • Parental Controls
    • Port Forwarding
    • Port Blocking
    • Diagnostic Tools

To learn more about the advanced features of the wireless gateway, see Using Advanced Wireless Gateway Features.

Does Comcast Offer More Than One Kind of Wireless Gateway?
Yes, there are three generations of wireless gateways from Comcast.

Connecting Your Wireless Gateway to Your Home Network

Wireless gateways broadcast your secure WiFi home network. For steps on how to connect WiFi capable computers, laptops, game systems and other devices to your wireless network using your wireless gateway, see Connect Your WiFi Capable Device to Your Wireless Network.

Troubleshooting Your Wireless Gateway

Before beginning to troubleshoot your wireless gateway, be sure to check for service outages in your area by reading What to Do if Your Cable or Internet is Out. If there is a service outage, your wireless gateway will not connect to the Internet.

Additional Resources

Find this article at:

http://customer.xfinity.com/help-and-support/internet/about-the-wireless-gateway/