Support XFINITY Internet XFINITY WiFi Hotspots

Introduction

XFINITY WiFi is a network of hotspots that keep you connected to the Internet at WiFi speeds around town. Access to the hotspots is offered exclusively to XFINITY Internet customers.

Availability

  • You qualify to connect to an XFINITY WiFi hotspot for no additional charge if you subscribe to XFINITY Internet Performance or above level of service.
  • If you don't meet the eligibility requirement, you will have the option to purchase an hourly, daily or weekly XFINITY WiFi Access Pass. Follow the sign-in instructions for non-customers by going to xfinity.com/wifi. Under Not an XFINITY Internet Customer?, click Discover what you're missing and enjoy XFINITY WiFi for more information.
  • Non-customers are eligible for two free, one-hour XFINITY WiFi passes every 30 days. These passes cannot both be used within the same 24-hour period. If a session is closed before the 1-hour window is up, any remaining time will be lost.
  • XFINITY WiFi is not available in all areas, but new XFINITY WiFi hotspots are being added every day! Stay informed by checking the hotspot location map to see if a hotspot has recently been added to your area.
    • Go to xfinity.com/wifi.
    • Click on the Find a Hotspot tab near the top of the page.
    • Enter the Address, City, State or ZIP to find a hotspot close by.
    • You may also look for xfinitywifi in the list of available networks on your WiFi-enabled devices as you travel around town.

Minimum System Requirements

You can connect to XFINITY WiFi from any WiFi-enabled device such as a mobile computer (e.g., PC, Mac), mobile phone (e.g., iPhone), tablet (e.g., iPad) and other devices such as iPod Touch, Kindle, Nook, etc.

How to Connect

  1. Using your WiFi-enabled device, connect to the XFINITY WiFi network (network name: xfinitywifi) and launch your browser.
  2. The browser will redirect you to the XFINITY WiFi sign-in page. If you don't see the sign-in page, enter a different URL, like http://xfinity.comcast.net/, in your browser to be redirected to our sign-in page.
  3. Sign in using your Comcast.net email address or XFINITY username and password, then start browsing the Web!

Find more detailed instructions on how to connect to XFINITY WiFi.

Connectivity Troubleshooting

  • A number of factors could affect your connection, including but not limited to your proximity to the WiFi hotspot, signal strength being hindered by buildings, trees or other structures in your line of sight or even the type of device that you are using.
  • If xfinitywifi is not in the list of available networks, you are probably not in an XFINITY WiFi hotspot. Check the hotspot location map
  • If the xfinitywifi network name is in the available network list and you still can't connect, check your WiFi-enabled device to see how many signal bars are present. If there are only one or two bars, you may need to move closer to the source of the signal - moving closer to the center of the hotspot will increase the quality of the connection.
  • If you still cannot get online and your XFINITY username and password are correct, it is possible that we are having a service issue. Please contact us.

Security Information

Comcast is committed to making your WiFi experience as fast, fun and safe as possible. Whenever you log in, we help protect your privacy and the safety of your XFINITY username and password by providing 128-bit encryption on the sign-in page. This is the same standard used by thousands of online banking and financial services sites around the world to protect your critical transactions. However, for the most secure online experience possible, be safe and smart.

  • Use a firewall and an anti-virus program.
  • Turn off file sharing when using your computer or handheld on a network, at home or on the road.
  • Keep your anti-virus programs up to date and perform regular system scans to detect any problems early.

Connection Duration

XFINITY WiFi will disconnect you from the network after you have left the hotspot (typically after five minutes), or after a prolonged period of inactivity. However, once you have successfully signed in using a WiFi enabled device, your device will be registered for Automatic Sign-In and you will not be required to provide your XFINITY username and password to connect to the XFINITY WiFi network using the same device. These measures are designed for your security and to ensure a better WiFi experience.

Automatic Sign-In

Automatic Sign-In is a feature that identifies devices that have successfully signed in to the XFINITY WiFi service previously, and allows these devices to connect to the network in the future without the need to sign in, as long as the account remains active and in good standing.

Automatic Sign-In is not supported in the following scenarios:

  • At partner network hotspots. Check the hotspot location map to identify these locations.
  • When signing in using a non-Comcast.net username and password.
  • For customers using a pre-activated XFINITY username. Once your account is fully active, you will be able to use Automatic Sign-In.

Note: In certain situations, it may take several hours to complete registration of a device for XFINITY WiFi access. When trying to connect to XFINITY WiFi, complete the login process (using your XFINITY username and password). Once logged in, you won't be asked to log in again.

To use XFINITY WiFi and Automatic Sign-In on multiple devices, you will have to sign in on each device to register.

Terms of Service

Find the Terms of Service, Acceptable Use Policy, and Privacy Statement for Comcast customers.

Find the XFINITY WiFi terms of service for non-customers.

Find this article at:

http://customer.xfinity.com/help-and-support/internet/about-xfinity-wifi-internet/