Support XFINITY Internet XFINITY WiFi Hotspots

Introduction

XFINITY WiFi is a network of hotspots that keep you connected to the Internet at WiFi speeds around town. Access to the hotspots is offered exclusively to XFINITY Internet customers and is offered at no additional charge to customers who subscribe to packages offering 25 Mbps speeds or higher.

For users who don't subscribe to an eligible XFINITY Internet package, hourly, daily, weekly and monthly XFINITY WiFi Access Passes are available for purchase.

Learn everything you need to know about our hotspots:

Availability

To find an XFINITY WiFi hotspot, check the hotspot location map online at http://www.xfinity.com/wifi, or download the XFINITY WiFi app from the App Store on iTunes or the Google Play store.

  • Visit http://www.xfinity.com/wifi.
  • Click on the Find a Hotspot tab near the top of the page.
  • Enter an address, city, state or ZIP code to find a nearby hotspot.
  • You may also look for xfinitywifi in the list of available networks on your WiFi-enabled devices as you travel around town.

Minimum System Requirements

You can connect to XFINITY WiFi from any WiFi-enabled device such as a mobile computer (e.g., PC or Mac), mobile phone (e.g., iPhone), tablet (e.g., iPad) and other devices such as iPod Touch, Kindle, Nook, etc.

How to Connect

To automatically connect at XFINITY WiFi hotspots and get the best possible experience, install the security profile on your device. To sign in manually when you are at a hotspot:

  1. Using your WiFi-enabled device, connect to the XFINITY WiFi network (network name: xfinitywifi) and launch your browser.
  2. The browser will redirect you to the XFINITY WiFi sign-in page. If you don't see the sign-in page, enter a different URL, like www.xfinity.com, in your browser to be redirected to our sign-in page.
  3. Sign in using your XFINITY username and password and register your device.

Note: Once you've signed in and registered your device, you may be prompted to install the XFINITY WiFi secure profile, which enables you to take advantage of enhanced security features at many hotspot locations. The installation process varies by operating system, so please follow the on-screen prompts.

Secure XFINITY WiFi

Secure XFINITY WiFi hotspots are now available at many outdoor locations and small business with additional locations always being added to the network. Once you have connected and authenticated at a secure hotspot, the data traveling over WiFi, between the client device and the access point, will be encrypted and secure.

The SSID, or network name, used for secure XFINITY WiFi is XFINITY – not xfinitywifi. You cannot connect to the secure XFINITY SSID manually and must install a secure profile to utilize secure XFINITY WiFi. For instructions on how to install this profile, please see Provisioning Devices to Connect to Secure XFINITY WiFi.

Note: Residential wireless gateways with the Home Hotspot feature turned on will not display the XFINITY SSID at this time.

Secure XFINITY WiFi Device Support

The following devices support connections to secure XFINITY WiFi hotspots:

  • iOS devices running version 7.0 or later
  • Android devices running version 4.3 or later
  • MacBooks running OS X 10.7 or later

Note: Blackberry, Chromebooks, Linux PCs and other devices such as Kindles are not supported at this time. Support for Windows devices is coming soon.

Connection Duration

XFINITY WiFi will disconnect you from the network after you have left the hotspot (typically after five minutes), or after a prolonged period of inactivity. However, once you have successfully signed in using a WiFi-enabled device, your device will be registered for Automatic Sign-In and you will not be required to provide your XFINITY username and password to connect to the XFINITY WiFi network using the same device. These measures are designed for your security and to ensure a better WiFi experience.

Automatic Sign-In

Automatic Sign-In is a feature that identifies devices that have successfully signed in to the XFINITY WiFi service previously, and allows these devices to connect to the network in the future without the need to sign in, as long as the account remains active and in good standing.

Similarly, your device will automatically authenticate and connect to secure XFINITY WiFi if you are using the XFINITY WiFi app or if you have installed the secure profile on your device. If you change the password for the account being used to access secure XFINITY WiFi hotspots, your secure profile will need to be re-installed.

Automatic Sign-In is not supported in the following scenarios:

  • At certain partner network hotspots. Check the hotspot location map to identify these locations.
  • If you are not an XFINITY Internet customer.
  • For customers using a pre-activated XFINITY username. Once your account is fully active, you will be able to use Automatic Sign-In.

To use XFINITY WiFi and Automatic Sign-In on multiple devices, you will have to sign in on each device to register them individually. To access the most up-to-date security features, the secure XFINITY WiFi profile must be installed on each device.

Troubleshooting General XFINITY WiFi Connectivity

  • A number of factors can affect WiFi connections, including but not limited to your proximity to the WiFi hotspot, device signal strength being hindered by buildings, trees or other structures and even the device type.
  • If the network name xfinitywifi is not in the list of available networks, you are probably not at an XFINITY WiFi hotspot. Check the hotspot location map at www.xfinity.com/wifi or in the XFINITY WiFi app for iOS and Android.
  • If the xfinitywifi network name is in the available network list, and you still can't connect, check your WiFi-enabled device to see how many signal bars are present. If there are only one or two bars, you may need to move closer to the source of the signal. Moving closer to the center of the hotspot will increase the quality of the connection.

Troubleshooting Secure XFINITY WiFi Connectivity

  • If the SSID, or network name, XFINITY is not in the list of available WiFi networks on the device, you are probably not at an XFINITY WiFi hotspot that supports secure connections to XFINITY WiFi. Secure XFINITY WiFi is being rolled out in phases throughout the next year.
  • If you are using the XFINITY WiFi app and are unable to connect to Secure XFINITY WiFi, try selecting the option Sign in as a different user in the app settings menu to re-configure your device for Secure XFINITY WiFi access.
  • If you change the password for the account, you will have to sign in again to the XFINITY WiFi app, or you will have to re-install the security profile at http://www.xfinity.com/wifi to connect again to secure XFINITY WiFi.

Terms of Service

Find the Terms of Service, Acceptable Use Policy, and Privacy Statement for Comcast customers.

Find the XFINITY WiFi Terms of Service for non-customers.

Find this article at:

http://customer.xfinity.com/help-and-support/internet/about-xfinity-wifi-internet/