Support XFINITY Internet Add External Email Accounts to XFINITY Connect


Manage all of your emails, including Yahoo and Gmail accounts, in one place.

Add an Account

You can add your secondary accounts as well as external email accounts in XFINITY Connect.

  1. Go to XFINITY Connect, log in, and click Preferences.
  2. Click Email.
  3. On the next screen, click Email Accounts or click Edit (next to Email Accounts).
    Under the category of Email Preferences, the first list item is Email accounts, click there or to the right of it is the edit button which can also be clicked
  4. Select Add Account.
    Under Primary Account, click Add Account.
  5. Select your current mail provider from the list if it is listed. Otherwise, select Other.
    • If you selected Other, then you will need the following from your current mail provider:
      • Account Type: POP3 or IMAP.
      • Email Server: You'll need to get this information from your email provider.
  6. You'll need to fill out:
    • Account Name: You may type in any name here for this account.
    • Username: Everything to the left of the @ symbol in your email address.
    • Password: The password for your external email account.
    • Email Address: Enter the external email address you'd like to add to XFINITY Connect.
  7. Click Test Settings.
    Once you''ve filled out the  account names, username, password and email address, click Test Settings, located towards the bottom-right corner of the window.
  8. If you receive the message Account settings are OK, click Add Account.
    Once you've received the message Account Settings are OK, click Add Account at the bottom right of the screen.
  9. Your new account will show up under Email Accounts.
    The Account Name of the added email account will appear under the primary email, with the email address, status and type listed to the right

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