Support XFINITY Internet Add Usernames to Your Account


If you want to give other members of your household access to your Comcast account, you can create an XFINITY username for each of them online.

Additional XFINITY Usernames

A Comcast account can have up to six additional XFINITY usernames.

To add an XFINITY username:

  1. Sign into My Account as the primary user.
    My Account option is highlighted.
  2. Click the Users & Preferences tab at the top of the page.
    Users & Preferences option is highlighted.
  3. Click the Add a user tab (located next to your primary user name and any other usernames associated with your account).
    Users & Preferences displays and add a user option is highlighted.

    From a mobile device, select the Add new user link on the Users & Preferences landing page.
    Mobile device: Users & Preferences landing page with Add new user highlighted.
  4. Fill out the form with the new user's information and click the yellow Add user button:

    Online Experience:
    User information form displays.
    Option to Add user displays.

    Mobile Experience:
    Mobile device: Add a new user screen with user-information fields to complete.
  5. You will then see the new username added to your list of usernames in your account.
    Users & Preferences displays with new username added to list.

User Permissions

When you create a new user, the user doesn't have any permissions. The user can only utilize some account features, like watching XFINITY TV online and using email (if you have XFINITY TV and XFINITY Internet).

You can change a user's permissions anytime.

To change a user's permissions:

  1. Sign into My Account as the primary user.
  2. Click the Users & Preferences tab at the top of the page.
  3. Select the username you want to edit from the tabs of users listed on the page.
  4. Click the Edit Permissions link.
  5. Choose the permissions you want the user to have and click Save.

Help and Support

For more information on this topic, please visit our Help and Support Forums.

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