Support XFINITY Internet Does this mean you're going to stop cutting people off who exceed your allowance?


Frequently asked questions about our data usage plans.

On May 17, 2012, we announced the suspension of the enforcement of our 250 GB usage allowance and that we would trial and launch new data usage plans. We continue to trial different data usage plans in certain markets. In the trial markets, a monthly data usage plan was implemented where any usage which exceeds the monthly data plan amount is subject to an additional charge. For non-trial markets, we will continue to contact the very small number of excessive users about their usage, which can be indicative of security or related issues.

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