Support XFINITY Internet How do I avoid overage charges?


Part of Questions & Answers About Our Data Usage Plan Trials.

This information applies only to XFINITY Internet customers in the following areas: Huntsville and Mobile, Alabama; Tucson, Arizona; Fort Lauderdale, the Keys and Miami, Florida; Atlanta, Augusta and Savannah, Georgia; Central Kentucky; Maine; Jackson and Tupelo, Mississippi; Knoxville, Memphis and Nashville, Tennessee; and Charleston, South Carolina. For more details, see Is my area part of the data usage plan trials?

This information does not apply to customers enrolled in the Unlimited Data Option. To learn more about this option, see What is the Unlimited Data Option?

Data usage plans do not currently apply to XFINITY Internet customers on our fiber-based Extreme 505 and Gigabit Pro tiers of service. Data usage plans also do not currently apply to Business Internet customers and customers on Bulk Internet agreements.

Plan Options

To avoid overage charges, you must not exceed your monthly data usage plan amount each month. In trial markets where the Unlimited Data Option is offered, you may enroll in that option in order to pay an additional recurring flat monthly fee for all of your data usage, instead of overage charges based on actual usage. To learn more about the Unlimited Data Option, see What is the Unlimited Data Option?

Available Tools

To help you estimate your data usage, please visit the XFINITY Data Calculator. If you are the primary or self-managed secondary account holder, you can view your current usage and usage history by signing in to your Usage Meter page in My Account.  

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