Support XFINITY Internet What will happen if I exceed my data usage plan?

Introduction

Part of Questions & Answers About Our Data Usage Plan Trials.

This information applies only to XFINITY Internet customers in the following areas: Huntsville and Mobile, Alabama; Tucson, Arizona; Fort Lauderdale, the Keys and Miami, Florida; Atlanta, Augusta and Savannah, Georgia; Central Kentucky; Maine; Jackson and Tupelo, Mississippi; Knoxville, Memphis and Nashville, Tennessee; and Charleston, South Carolina. For more details, see Is my area part of the data usage plan trials?

This information does not apply to customers enrolled in the Flexible Data Option or the Unlimited Data Option. To learn more about these options, see What is the Flexible Data Option? and What is the Unlimited Data Option?

Data usage plans do not currently apply to XFINITY Internet customers on our fiber-based Extreme 505 and Gigabit Pro tiers of service. Data usage plans also do not currently apply to Business Internet customers and customers on Bulk Internet agreements.

Notifications

If you use more than the amount included in your data usage plan in a month, then you will receive an email notifying you that you have reached the data usage plan amount and that another 50 GB has been allocated to your account. You will see an in-browser notification to the same effect.

You will also be provided with in-browser and email notification when you reach 90%, 110% and 125% of your monthly plan. You can also elect to receive notifications at 50%, 60%, 70% and 80% of your monthly plan. You can manage your notification thresholds via your Usage Meter webpage in My Account.

In addition, you can select to receive mobile text notifications when you near or exceed your usage plan.

To learn more about notifications, see Will I be alerted when I near or exceed my data usage plan?

Courtesy Months

In order for our customers to get accustomed to the new data usage plan, we are implementing a three-month courtesy program. That means you will only be subject to overage charges if you exceed the data usage plan amount for a fourth time.

Overage Charges

On the fourth overage (and any subsequent occurrence), you will be notified via an email and an in-browser notification that you have exceeded your data usage plan amount, that an additional 50 GB has been automatically allocated to your account, and that applicable charges will be applied to your bill. Once you have incurred charges for exceeding your data usage plan amount, you will automatically be charged $10 each time we provide you with up to an additional 50 GB of data and no future courtesy months will be given.

To help you keep track of the number of times you exceed your data usage plan and receive a courtesy month, we have added your courtesy month count to your Usage Meter webpage in My Account.

Find this article at:

http://customer.xfinity.com/help-and-support/internet/data-usage-trials-exceed-usage/