Support XFINITY Internet Can I opt out of the data usage plan?

Introduction

Part of Questions & Answers About Our Data Usage Plan Trials.

This information applies only to XFINITY Internet customers in the following areas: Huntsville and Mobile, Alabama; Tucson, Arizona; Fort Lauderdale, the Keys and Miami, Florida; Atlanta, Augusta and Savannah, Georgia; Central Kentucky; Maine; Jackson and Tupelo, Mississippi; Knoxville, Memphis and Nashville, Tennessee; and Charleston, South Carolina. For more details, see Is my area part of the data usage plan trials?

This information does not apply to customers enrolled in the Flexible Data Option or the Unlimited Data Option. To learn more about these options, see What is the Flexible Data Option? and What is the Unlimited Data Option?

Data usage plans do not currently apply to XFINITY Internet customers on our fiber-based Extreme 505 and Gigabit Pro tiers of service. Data usage plans also do not currently apply to Business Internet customers and customers on Bulk Internet agreements.

Data Plan Options

You cannot opt out of the new usage plans.

If you are an Economy Plus customer and typically use less than 5 GB per month, you can enroll in the Flexible Data Option, which has a different set of policies. To learn more about the Flexible Data Option, see What is the Flexible Data Option?

Note: The Flexible Data Option is not currently available in Nashville, Tennessee or Tucson, Arizona.

If you are in a market where the Unlimited Data Option is trialed, you can enroll in that option and pay an additional recurring flat monthly fee for all of your data usage, instead of overage charges based on actual usage. To learn more about the Unlimited Data Option, see What is the Unlimited Data Option?

Find this article at:

http://customer.xfinity.com/help-and-support/internet/data-usage-trials-plan-opt-out/