Support XFINITY Internet What are the data usage plans being trialed?

Introduction

Part of Questions & Answers About Our Data Usage Plan Trials.

This information applies only to XFINITY Internet customers in the following areas: Huntsville and Mobile, Alabama; Tucson, Arizona; Fort Lauderdale, the Keys and Miami, Florida; Atlanta, Augusta and Savannah, Georgia; Central Kentucky; Maine; Jackson and Tupelo, Mississippi; Knoxville, Memphis and Nashville, Tennessee; and Charleston, South Carolina. For more details, see Is my area part of the data usage plan trials?

Data usage plans do not currently apply to XFINITY Internet customers on our fiber-based Extreme 505 and Gigabit Pro tiers of service. Data usage plans also do not currently apply to Business Internet customers and customers on Bulk Internet agreements.

Trial Overview

As the marketplace and technology change, we do too. We evaluate customer data usage, and a variety of other factors, and make adjustments accordingly. Over the last several years, we have periodically reviewed various plans, and recently we have been analyzing the market and our process through various data usage plan trials. We are currently trialing several different usage plans as described below.

In all of our trial markets except Tucson, Arizona, the data amount included with XFINITY Internet tiers was increased to 300 GB per month. We offer additional gigabytes in increments/blocks of 50 GB for $10 each.

In the Tucson, Arizona market, the data amount included with Economy Plus through Performance Internet tiers increased to 300 GB. Those customers subscribed to the Blast! Internet tier receive 350 GB in their data usage plan; Extreme customers receive 600 GB in their data usage plan. As in our other trial market areas, we offer additional gigabytes in increments/blocks of 50 GB for $10 each in the event that customers choose to use more than their included data amount.

In addition, Economy Plus customers in all of these markets (except Nashville, Tennessee and Tucson, Arizona) can enroll in our Flexible Data Option, which is specifically designed for casual or light Internet users who typically use 5 GB of data or less a month. For more information on the Flexible Data Option, see What is the Flexible Data Option?

In the Florida trial markets, customers can also enroll in our Unlimited Data Option, which provides those who make heavier use of the Internet with additional choice and flexibility. For more information on the Unlimited Data Option, see What is the Unlimited Data Option?

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http://customer.xfinity.com/help-and-support/internet/data-usage-trials-what-are-the-different-plans-launching/