Support XFINITY Internet Will I be alerted when I near or exceed my data usage plan?


Part of Questions & Answers About Our Data Usage Plan Trials.

This information applies only to XFINITY Internet customers in the following areas: Huntsville and Mobile, Alabama; Tucson, Arizona; Fort Lauderdale, the Keys and Miami, Florida; Atlanta, Augusta and Savannah, Georgia; Central Kentucky; Maine; Jackson and Tupelo, Mississippi; Knoxville, Memphis and Nashville, Tennessee; and Charleston, South Carolina. For more details, see Is my area part of the data usage plan trials?

This information does not apply to customers enrolled in the Flexible Data Option or the Unlimited Data Option. To learn more about these options, see What is the Flexible Data Option? and What is the Unlimited Data Option?

Will I be alerted when I near or exceed my data usage plan?

Yes. Emails will be sent to your preferred email address as set in My Account (see Manage Your Comcast Email to change My Account preferences), and you will see in-browser notifications when you reach 90%, 100%, 110% and 125% of your monthly data usage plan amount. You can also elect to receive notifications at 50%, 60%, 70%, and 80% of your monthly plan. You can manage your notification thresholds via your Usage Meter webpage in My Account.

Below is an example of an in-browser notification. If you receive a notification, all you need to resume browsing is click to close the window.
In-browser notification: "Dear Xfinity Customer, You have reached 80% of your 300 GB monthly data plan for your XFINITY Internet Service. As of 03-28-2015, you have 60 GB remaining for this calendar month."

You will receive an automated phone call from Comcast the second month you reach 100% of your monthly usage plan.

You can also elect to receive mobile text notifications when you near or exceed your usage plan:

  1. In My Account under the Users & Preferences tab, put a check in the Text box next to Data Usage Threshold:
    Users & Preferences tab, Basic Settings highlighted. Data Usage Threshhold text checkbox is in bottom right corner.
  2. You will receive an email once you have enrolled to receive text messages that states:
    "Dear Comcast Customer,

    The My Account Alert preferences for [name] have been changed.

    [name] is currently enrolled in the following emails and SMS Comcast Alerts:

    Email Alerts: Data Usage Threshold
    SMS Alerts: Data Usage Threshold

    If this change was not authorized by you or an authorized user on your account, or you believe you received this message in error, please call Comcast Customer Service at 1-800-266-2278.

    Thank you,

    Enrollment email highlighting a change in preferences.

Note: If you exceed multiple notification settings in one hour, you will only receive one notification for the highest amount used (e.g., if you exceed 50% and 60% of your plan in one hour, you will receive only the 60% notification). The notification on reaching 100% of your monthly data plan will be sent regardless of this rule.

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