Support XFINITY Internet What About My Essential Services?


Frequently asked questions about copyright alerts.

What about my essential services?

We protect and maintain your access to essential services, even in the face of mitigation. Comcast designed our alert procedure and mitigation measures to allow our customers a chance to understand the issue and correct it. Comcast designed our browser alert system not to interfere with a subscriber’s essential services, such as digital telephone service (for example to call 911) whoever the telephone service provider, email, security or health service. The browser alert system has been tested for years by Comcast as part of our program to alert our subscribers when their Internet access device is infected by a malicious bot, and the alert technology is now being deployed for this purpose.

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