Support XFINITY Internet What is the Flexible Data Option?

Introduction

Part of the Questions and Answers About Our Flexible Data Option section of Questions & Answers About Our Data Usage Plan Trials.

This information only applies to Economy Plus customers in the following areas: Huntsville and Mobile, Alabama; Fresno, California; Fort Lauderdale, the Keys and Miami, Florida; Atlanta, Augusta and Savannah, Georgia; Central Kentucky; Maine; Jackson and Tupelo, Mississippi; Knoxville and Memphis, Tennessee; and Charleston, South Carolina.

For more details, see Is my area part of the Data Usage Plan Trials?

Note: This information does not apply to customers in Nashville, Tennessee, or Tucson, Arizona.

The Flexible Data Option

This monthly option is available to our Economy Plus customers. The Flexible Data Option is specifically designed for casual or light Internet users who typically use 5 GB of data or less each month. Enrollment is optional. The Flexible Data Option provides a $5 credit if a customer’s total monthly data usage is less than or equal to 5 GB per month. However, if these customers use more than 5 GB of data in any given month, they would not receive the $5 credit, and would be charged $1 per gigabyte for each gigabyte of data used over the 5 GB included in the Flexible Data Option. For example, an enrolled customer who uses 4 GB in a given month would receive a $5 credit on the next month’s Comcast bill; but an enrolled customer who uses 7 GB in a given month would not receive the credit, and would also be charged $2 ($1 per gigabyte in excess of 5 GB) on the next month’s Comcast bill.

If customers choose not to enroll in the option, their monthly plan will include 300 GB of data. If they exceed the included 300 GB of data, they will be notified via an email, in-browser notification, and, if they opted for it, SMS that an additional 50 GB has automatically been allocated to their account, and that applicable charges will be applied to their bill. If available in their area, customers may also enroll in the Unlimited Data Option. For more information, please see What are the data usage plans being trialed?

Note:

  • Currently, the 300 GB plan is not available Fresno, California.
  • The Flexible Data Option is a consumer trial and may be discontinued at any time.

Find this article at:

http://customer.xfinity.com/help-and-support/internet/exp-fdo-data-plan/