Support XFINITY Internet How do I enroll in the Flexible-Data Option?


This information only applies to Economy Plus customers in Huntsville and Mobile, Alabama; Fresno, California; Atlanta, Augusta and Savannah, Georgia; Central Kentucky; Maine; Jackson, Mississippi; Knoxville and Memphis, Tennessee; and Charleston, South Carolina who choose to participate in the Flexible-Data Option.

Note: This information does not apply to customers in Nashville, Tennessee or Tucson, Arizona.

To enroll in the Flexible-Data Option, Economy Plus customers can log into the Usage Meter Details page as the primary or self-managed secondary account holder. Once logged in:

  1. Click on the Edit Enroll link
  2. Click on Opt in to the Flexible-Data Option
  3. Click Save
Once you enroll, the Flexible-Data Option will go into effect for the next month, and will appear on your billing statement following the end of that next month.

Note: Customers in Fresno, California can call Customer Security Assurance at 1-877-807-6581 to enroll or opt out of the program.

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