Support XFINITY Internet Mark Email as Spam in XFINITY Connect


Learn why and how to report an email as spam.

What Happens to Spam in Email

When you use the Mark Selected Item(s) as Spam feature in XFINITY Connect, the email you mark is sent to a database. There it is compared to other messages that are reported as spam.


By marking an email you are not automatically blocking the sender, but it will be moved to your Spam folder. It is possible that you may still receive emails from the same domain in the future. If you want to automatically block email from a certain email address or domain, set up an email filter.


Also, with every email you mark as spam you are helping to create a universal "filter" that will help block future spam. These filters are not only created by Comcast customers reporting spam, but also by nine of the top twelve Internet service providers in North America.

To Report an Email as Spam

Email Tab - Spam Folder Link

  1. From your XFINITY Connect inbox, check the box next to the message you want to report as spam.
  2. Click the Mark as Spam icon.
    • Note: Multiple emails can be selected and marked as spam.
  3. A message will pop up to confirm the number of emails marked as spam. All future emails from that address will be treated as spam, and the email will be moved to the Spam folder. You empty your Spam folder the same way as the Trash folder.

To Undo a Message Marked as Spam

Email Tab - Not Spam Button

  1. In XFINITY Connect, open the Spam folder from the left navigation pane.
  2. Check the box next to the email that is not spam.
  3. Click the Not Spam button at the top of the page. The email will be moved back to your inbox.

Note: You can also right-click on the email in the Spam folder and select Not Spam.

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