Support XFINITY Internet What do the mitigation measures entail?


Frequently asked questions about copyright alerts.

What do the mitigation measures entail?

As specified by the Copyright Alert System (CAS), Comcast will apply “mitigation measures” to subscribers who receive more than 4 Copyright Alerts. Each Internet Service Provider in the CAS decides its own mitigation measures. For more information on the CAS generally and the Center for Copyright Information (CCI) which is responsible for the program, visit If a consumer fails to respond to several Copyright Alerts, Comcast will place a persistent alert in any web browser under that account until the account holder contacts Comcast’s Customer Security Assurance professionals to discuss and help resolve the matter. We will never use account termination as a mitigation measure under the CAS. We have designed the pop-up browser alerts not to interfere with any essential services obtained over the Internet.

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