Support XFINITY Internet Minimum System Requirements to Run XFINITY Internet Service

Introduction

Check if your computer meets our minimum requirements.

How It Works

To get the most out of your XFINITY Internet experience, your computer will need to meet the minimum system requirements. Please choose the speed tier that you subscribe to below:

Specifications

Speeds up to 20 Mbps

Processor speed
Windows 7 1 GHz or higher 32-bit or 64-bit
Windows XP/2000 300 MHz or higher
Vista 1.5 GHz or higher
Mac OS 10.4 or higher Power PC G3 or higher
Memory
Windows 7 1 GB (32-bit) or 2 GB (64-bit)
Windows XP/2000 128 MB
Vista 512 MB
Mac OS 10.4 or higher 256 MB
Hard drive space
Windows 7 16 GB (32-bit) or 20 GB (64-bit)
Windows XP/2000 150 MB
Vista 150 MB
Mac OS 10.4 or higher 100 MB
Input device
CD-ROM  
Ethernet
10/100 Fast Ethernet  
Browser
Windows: IE 8 or newer,
Firefox 24 or newer,
Safari 5.1.1 or newer,
Google Chrome 31 or newer
Mac: Firefox 24 or newer,
Safari 5.1.1 or newer,
Google Chrome 31 or newer

Speeds up to 30 Mbps
Processor speed
Windows 7 1 GHz or higher 32-bit or 64-bit
Windows XP/2000 750 MHz or higher
Vista 1.5 GHz or higher
Mac OS 10.4 or higher 600 MHz or higher
Memory
Windows 7 1 GB (32-bit) or 2 GB (64-bit)
Windows XP/2000 256 MB
Vista 512 MB
Mac OS 10.4 or higher 256 MB
Hard drive space
Windows 7 16 GB (32-bit) or 20 GB (64-bit)
Windows XP/2000 150 MB
Vista 150 MB
Mac OS 10.4 or higher 100 MB
Input device
CD-ROM  
Ethernet
10/100 Fast Ethernet  
Browser
Windows: IE 8 or newer,
Firefox 24 or newer,
Safari 5.1.1 or newer,
Google Chrome 31 or newer
Mac: Firefox 24 or newer,
Safari 5.1.1 or newer,
Google Chrome 31 or newer

Speeds up to 50 Mbps
Processor speed
Windows 7 1 GHz or higher 32-bit or 64-bit
Windows XP/2000 1 GHz or higher
Vista 1.5 GHz or higher
Mac OS 10.4 or higher 800 MHz or higher
Memory
Windows 7 1 GB (32-bit) or 2 GB (64-bit)
Windows XP/2000 256 MB
Vista 512 MB
Mac OS 10.4 or higher 256 MB
Hard drive space
Windows 7 16 GB (32-bit) or 20 GB (64-bit)
Windows XP/2000 150 MB
Vista 150 MB
Mac OS 10.4 or higher 100 MB
Input device
CD-ROM  
Ethernet
10/100 Fast Ethernet  
Browser
Windows: IE 8 or newer,
Firefox 24 or newer,
Safari 5.1.1 or newer,
Google Chrome 31 or newer
Mac: Firefox 24 or newer,
Safari 5.1.1 or newer,
Google Chrome 31 or newer

Speeds Over 100 Mbps
Processor speed
Windows 7 2.0 GHz Intel Core
Duo/Athlon II or faster
Mac OS 10.6 or higher 2.0 GHz Intel Core 2
Duo or faster
Memory
Windows 7 2 GB
Mac OS 10.6 or higher 2 GB
Hard drive space
Windows 7 3 GB
Mac OS 10.6 or higher 3 GB
Input device
CD-ROM  
Ethernet
Gigabit Ethernet  
Browser
Windows: IE 8 or newer,
Firefox 24 or newer,
Safari 5.1.1 or newer,
Google Chrome 31 or newer
Mac: Firefox 24 or newer,
Safari 5.1.1 or newer,
Google Chrome 31 or newer

Gigabit Pro - Up to 2 Gbps
Processor speed
Windows 8.1 or newer 2.5 GHz Intel Core i3 or better
2.5 GHz AMD K10 or better
Mac OSX 10.8 or newer 2.5 GHz Intel Core i3 or better
Memory
Windows 8.1 or newer 8 GB or more
Mac OSX 10.8 or newer 8 GB or more
Hard drive space
Windows 8.1 or newer 8 GB or more
Mac OSX 10.8 or newer 8 GB or more
Ethernet
Additional System Requirements Single Computer Networking Requirements
+ (1) Desktop computer available PCIe expansion slot
+ (1) 10G PCIe network interface controller (NIC) adapter w/SFP+ cage
+ (1) 10G enhanced small form-factor pluggable (SFP+) transceiver (850nm MMF)
+ (1) MMF LC patch cable

Multi-Gigabit LAN Requirements
In order to connect multiple devices to the fiber handoff, a compatible 10 Gbps Layer 3 switch or router is required (in addition to the single-computer requirements for each device to achieve 2 Gbps)
+ (1) 10G switch/router
+ (1) 10G SFP+ transceiver (850nm MMF)
+ (x) single computer requirements (required for each computer to reach 2 Gbps from the Layer 3 switch/router. The actual number of devices and configurations supported will vary by switch brand/model)
Browser
Windows 8.1 or newer IE 8 or newer
Firefox 38 or newer
Google Chrome 42 or newer
Mac OSX 10.8 or newer Firefox 38 or newer
Safari 6.2.6 or newer
Google Chrome 42 or newer

Additional Information

Alternate hardware and operating systems that can use the Internet will work with this service; however, we can't demonstrate in testing that such devices and operating systems can attain the full provisioned rate of broadband speed.

Actual speeds may vary depending on the number, performance, and configuration of the following:

  • Connected PC or connecting PCs
  • Hardware - Processor (Single Core, Multi Core), RAM, Hard Drive (write speed capabilities)
  • Router and connecting adapters (Gigabit Ethernet required for copper speeds over 100M, 10G fiber router/connectors required for 2 Gbps)
  • Software Applications
  • Web Browser/Browser Plug-ins (Flash/Java)
  • Website/Server Limitations - Not all speed test sites are capable of testing speeds over 100 Mbps
  • Network Congestion

For optimal performance, consult your equipment manufacturer/software developer for required upgrades, configuration updates, or troubleshooting guides.

Find this article at:

http://customer.xfinity.com/help-and-support/internet/requirements-to-run-xfinity-internet-service/