Support XFINITY Internet Get Ready to Download the Norton Security Suite

Introduction

Before downloading Norton Security Suite, you may need to uninstall other security software.

Uninstall Other Security Software

Some security software (e.g. anti-virus and firewalls) will not work correctly with similar programs you've installed. Uninstalling previous security software, including any existing Norton programs, should prevent conflicts from occurring during or after installation of Norton Security Suite.

During the removal of some security software, you may get warnings or error messages. These pop-up messages are normal and will happen as part of the uninstalling process.

To uninstall existing software:

If You Have Windows XP

  1. Click Start.
  2. Click Control Panel.
  3. Double-click Add or Remove Programs.
  4. Locate and click the program you want to remove.
  5. Click Remove.
  6. Follow the screens to uninstall the software and restart your computer if necessary.
After restarting, check Add or Remove Programs again to make sure no other applications need to be removed.

If You Have Windows Vista or Windows 7

  1. Click the Windows button.
  2. Click Control Panel.
  3. Double-click Programs and Features.
  4. Locate and click the program you want to remove.
  5. Click Uninstall.
  6. Follow the screens to uninstall the software and restart your computer if necessary.
  7. After restarting, check the Programs and Features list again to make sure no other software needs to be removed.

Norton Support

If you need help at any time, Norton support is available 24/7.

For further information and instructions, please see our Norton Security Suite product page or Norton Internet Security for Mac.

 

Find this article at:

http://customer.xfinity.com/help-and-support/internet/uninstalling-other-security-software/