Support XFINITY Internet Use VPN with XFINITY Internet Service

Introduction

Using a VPN connection with XFINITY Internet is just one of the many benefits for Comcast customers.

Using a VPN

You can use a Virtual Private Network (VPN) connection just as long as it’s for your personal, non-commercial use, and it doesn’t violate our applicable terms of service and policies. While we don’t provide technical support for VPN connections, we've provided some helpful information here. If you need help setting up, using or troubleshooting your VPN connections outside of the details provided below, please contact your VPN provider.

  • Comcast supports VPN access via your wireless gateway, using any security setting you choose. If you are using your own WiFi router connected to your wireless gateway, make sure that bridge mode is enabled on your wireless gateway. Managing your bridge mode setting is easy, see Enable or Disable Bridge Mode on a Wireless Gateway to find out how.
  • Your VPN provider (likely your employer) may require specific security or firewall settings in order to connect successfully. Contact your VPN provider for further configuration details. If you need to make changes to your firewall settings, see Advanced Wireless Gateway Features to find out how, or see Wireless Gateway Guides to reference the user guide for your wireless gateway. The model number of your wireless gateway is printed on the bottom of your wireless gateway.

    Note: You may not be able to connect to a VPN with our Technicolor Wireless Gateway (model number TC8305C) if it has not received recently upgraded software. The issue is resolved in newer versions of software. Restarting your wireless gateway upgrades the majority of devices to the newest version of software and resolves the issue. Please allow up to ten minutes after restarting to complete the upgrade and do not interrupt the process. If you continue to experience issues connecting to your VPN after checking your VPN provider’s settings, please call 1-800-XFINITY for assistance.

Find this article at:

http://customer.xfinity.com/help-and-support/internet/using-a-vpn-connection/