Support XFINITY Voice Change Your Voicemail PIN


Ensure your voicemail security by updating your voicemail PIN. You can change it by phone or online - anytime, day or night.

In addition, if you are ever locked out of your account's voicemail, you can also use these options to change your PIN and regain access.

Note: If you do not wish to change your voicemail PIN, your account will be unlocked after 30 minutes.

To change your Voicemail PIN online:

  1. Sign in to My Account.
  2. Click Users & Preferences at the top of the page.
  3. Click Email and Voice Settings.
  4. In the ‘Voice settings’ box on the right side of the page, click Change Voicemail PIN.
  5. Enter your new voicemail PIN and confirm the new PIN.
  6. Click Update.

To Change Your Voicemail PIN Over the Phone

  1. Dial into your voicemail, then access the main menu.
  2. Press 4 for Personal Options.
  3. Press 2 for Administrative Options.
  4. Press 1 for Password Change.
  5. Follow the remaining instructions to change your PIN.

If you have forgotten your primary XFINITY username and password and/or your voicemail PIN, and you are having trouble using your secret question to retrieve your login information, or if you only have XFINITY Voice, please chat with us for help.

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