Get help for video quality and audio issues with the XFINITY TV Go app.
Experiencing Video Quality Problems
Poor video quality may indicate a weak WiFi signal. Make sure you're in an area of good coverage to have the best signal to stream.
Experiencing Audio Problems
If you are experiencing audio problems:
- Make sure you don't have the volume on your device turned off
- Make sure that your headphones aren’t clicked to block the audio signal
For Apple devices:
- Confirm your operating system. You must have Apple iOS version 7 or higher loaded on your device
- The slider button on the top right of your device acts as a mute button. Slide the button to release the mute.
If you are still having trouble with the XFINITY TV Go app, please check the XFINITY TV Go App: Frequently Asked Questions