Support XFINITY Apps XFINITY TV App - Apple Devices: First-Time Setup

Introduction

Turn any Apple mobile device or tablet into a personal TV screen with the XFINITY TV app! Stream live TV, watch XFINITY On Demand, and access your DVR recordings on your tablet or smartphone. Plus, you can download your completed DVR recordings and select XFINITY On Demand programs to watch anywhere, anytime.

This article provides instructions on signing in and setting up the XFINITY TV app for the first time. Mobile data usage rates will apply when connected to any 3G/4G/LTE network.

Note: Only XFINITY TV customers who subscribe to XFINITY on the X1 Entertainment Operating System, which is limited to specific markets at this time, can login and use the XFINITY TV app for mobile devices. The DVR functionality (streaming and downloading recordings) is only available to customers who have X1 DVR with Cloud Technology.

First-Time Sign-In Process

  1. Download the XFINITY TV app from the iTunes App Store on your mobile device or tablet. See XFINITY TV App - Apple Devices: Install App.
  2. Enter your XFINITY username and password and tap Continue.
    XFINITY TV app login screen with fields to enter your Comcast Email or Username and Password in the middle of the screen. Tap continue directly below the fields.
     
  3. Tap the Yes box to accept the Terms of Activation and proceed. Tapping the Terms of Activation text reveals the terms detail.
    The Yes box to accept the Terms of Activation is on the right hand side of the middle of the screen.

    Terms of Activation display
     
  4. If you are connected to your in-home XFINITY network, the first channel in your lineup will begin streaming.
    A channel in a user's in-home lineup is streaming.
     
  5. If you are not connected to your in-home network, you will be notified that you are on another network outside of your home. Tap Browse On Demand to access your XFINITY TV Go On Demand content.

    Note: The xfinitywifi SSID is not your in-home XFINITY network. For more information, see XFINITY WiFi Home Hotspots Frequently Asked Questions or XFINITY WiFi Hotspots for more information.
    Below center is the "Browse On Demand" option

Manage Devices

  1. To reach the Settings menu, tap the Tool icon on the bottom right of the main navigation menu.
    Settings menu displays
     
  2. Tap Manage Download Devices to manage which download devices are in use for the account (up to five devices can be in use for downloading at a time).
  3. Tap Change Household Device to log in as a different account holder. This will clear household data from the app and reset it to its default state. All of the downloaded content will then be deleted from the device and made available for playback on set-top boxes and other registered mobile devices.

Customers Without X1 DVR with Cloud Technology Service

If you do not have X1 DVR with Cloud Technology service or the live TV/XFINITY On Demand streaming-only features:

  1. Enter your XFINITY username and password and tap Continue
    .XFINITY TV app login screen with fields to enter your Comcast Email or Username and Password in the middle of the screen. Tap continue directly below the fields.
     
  2. If you are in an eligible market but do not have X1 DVR with Cloud Technology or the live TV streaming feature on your account, you will be prompted to call 1-800-COMCAST to request the service.
    Screen with instructional message to order XFINITY TV.
     
  3. If you are not in an eligible market, you will be notified to check back at a later date for service.
    Screen noting that coverage is unavailable in your area at the present time.

See Also:

Find this article at:

http://customer.xfinity.com/help-and-support/xfinity-apps/x1-xfinity-tv-app/